Sr. Global Product Owner

Responsibilities

• Own the end-to-end lifecycle of RTLS hardware and firmware products, ensuring performance, scalability, and clinical reliability
• Drive a value-based product roadmap aligned to CenTrak’s strategic priorities and real-world healthcare challenges
• Leverage data, VOC, and field feedback to continuously refine priorities and roadmap direction
• Maintain and prioritize a global product backlog focused on customer impact, business value, and technical feasibility
• Partner closely with engineering teams to ensure clear requirements, efficient execution, and timely delivery
• Lead structured Voice of Customer (VOC) efforts across clinicians, administrators, and operational stakeholders
• Engage directly with customers and field teams to understand workflow challenges and operational opportunities
• Translate insights into actionable product enhancements and innovations
• Cross-Functional Leadership
• Collaborate with engineering, PMO, supply chain, quality/regulatory, sales, services, and marketing to ensure seamless delivery and adoption
• Act as a bridge between technical teams and business stakeholders
• Sustainment & Operational Excellence
• Lead sustainment strategy to minimize customer disruption and ensure ongoing reliability of deployed solutions
• Drive improvements in field performance, issue resolution, and lifecycle efficiency
• Market & Innovation
• Monitor market trends, competitor landscape, and emerging technologies
• Identify opportunities to enhance CenTrak’s RTLS platform capabilities and differentiation
• Performance & Impact
• Define and track key product performance metrics, including adoption, reliability, and customer satisfaction
• Communicate product performance and roadmap progress to leadership

Qualifications

• Bachelor’s degree in engineering, business, or a related technical discipline; advanced degrees or hybrid technical/business backgrounds preferred
• 6-8+ years of experience in product ownership or management with a strong emphasis on hardware and firmware development and sustainment, ideally in healthcare environments
• Solid understanding of the healthcare technology landscape; RTLS or MedTech experience is highly desirable
• Proven expertise in Agile methodologies; Certified Scrum Product Owner (CSPO) or equivalent certification preferred
• Ability to work within a Phase Gate process for New Product Development
• Demonstrated ability to lead multi-disciplinary hardware initiatives with a proven record of achieving project milestones
• Experience interfacing with clinical professionals and translating clinical workflows into actionable product requirements
• Ability to conduct product demos and convey solution value to leadership and other stakeholders
• Persuasive communication skills, executive presence, thoughtful stakeholder management, and polished presentation skills with a global, cross-cultural perspective
• Ability to make date informed decisions in ambiguous situations and balance short-term needs with long-term strategy
• Willingness and ability to travel (25- 35%) to customer sites across North America to capture direct feedback and ensure alignment with field realities