SR FULL SERVICE LEADER

Essential Function

To coach, mentor, and develop Distributor Sales Consultants. Deliver on divisional goals and objectives. Contribute to achieving day‑to‑day objectives.

Primary Duties

• 30% – Establish sales and promotion goals for the Distributor Sales Consultants and communicate those goals to DSCs. Plan and conduct sales meetings, handling logistics (date, time, location, materials), participants, presenters (company, manufacturer, educator) and meeting content. Identify customers with potential to become key accounts and implement actions to develop them. Maintain productive relationships with manufacturers and schedule manufacturers’ reps, technicians, and educators for meetings, education programs, detailing, or business‑development meetings with key clients.
• 30% – Provide leadership, direction, and coaching to DSCs in executing their responsibilities, including guidance on developing new business, sales skills, increasing sales, and client‑support opportunities. Travel with DSCs 3–4 days per week to assess their customer relationships, evaluate selling skills, and provide feedback. Communicate closely with DSCs to ensure regular client contact is maintained.
• 20% – Visit or phone customers to determine the level of service they receive from the Company and identify problems requiring the Sales Manager’s involvement. Ensure education events achieve maximum participation through ticket sales and promotion. Schedule adequate manufacturer education events and support for salons and DSCs.
• 10% – Maintain regular and prompt communication with supervisors and the Company by attending meetings, responding to calls, emails, and information requests, and alerting them to important business information.
• 10% – Monitor and analyze employee performance to ensure desired results consistent with policies, procedures, and ethical standards. Conduct performance appraisals, reinforce good performance, address unsatisfactory performance, develop employees, use corrective action processes, and terminate employees when necessary. Resolve problems among DSCs, stores, and manufacturers. Manage territories by re‑assigning accounts and reshaping geographic coverage. Complete periodic sales, activity, and status reports.

Qualifications

• Bachelor’s degree in business (preferred).
• One year of experience supervising sales or operations employees.
• Four years of direct sales experience.

Competencies / Attributes

• Excellent interpersonal and problem‑solving skills.
• Strong written and oral communication skills.
• Ability to operate effectively without close supervision.
• Consultative selling and negotiating skills.
• Ability to travel, including overnights and weekends.
• Reliable personal vehicle with liability coverage meeting corporate minimum requirements.
• Strong leadership, organizational, and presentation skills.
• Team player with a positive attitude.

Working Conditions

The work environment includes offices, meeting and training rooms, retail stores, residences, and commercial vehicles. Normal safety precautions are observed (office equipment use, trip/fall avoidance, fire regulations, traffic signals). The work area is adequately lit, heated, and ventilated. The role is primarily sedentary with occasional walking, standing, bending, and carrying of light items (papers, files, books, small parts). No special physical demands are required beyond typical office and travel activities.