Sr. Field Support Technician

About the role

We are seeking a Senior Field Support Technician to provide vital onsite IT services and act as the local, hands-on representative for multiple internal IT teams. In this role, you will deliver high-quality helpdesk support, manage local workstations, and assist central infrastructure and network teams with physical, hands-on tasks without directly performing backend network configuration changes. The successful candidate will play a lead local role, assisting the IT Manager to implement IT policies, coordinate onsite projects, maintain high system availability, and align local operations with modern industry standards.

Responsibilities

• Provide comprehensive onsite IT field support for end users and executive stakeholders, addressing hardware, software, operating system, and access-related incidents.
• Del