Field Service Technician

What You'll Do As a Field Service Technician, you will work on-site at terminal locations throughout the Chicagoland area (primarily located in the southern Chicagoland area and Joliet, IL). You will provide support to regional REMPREX clients through installing, troubleshooting, and servicing technology for our automated gate systems. You will do this through utilizing built-in diagnostics and external testing equipment to ensure proper functionality. The Field Service Technician will perform preventative maintenance and attend to any reported errors or broken equipment. You’ll play a key role in ensuring REMPREX technology in the field is properly functioning and reporting any exceptions to the otherwise automated processes. Responsibilities Apply knowledge of electronics, electrical circuits, mechanics, and programming through maintenance, installation, and auditing of the AGSWork with clients, by phone and in person, to identify operational and technical issues, and communicate potential downtime prior to beginning repairInstall, repair, and document equipment and other products; replace defective units and components, as appropriateProperly apply and fill out Red Tags to defective parts and place on the Return Merchandise Authorization (RMA) shelfPrepare all necessary information, tools, and parts to complete daily responsibilitiesAccurately plan out all dispatches for the dayPrepare necessary parts to accommodate required repairs as well as unforeseen occurrencesPerform an audit of the service vehicle, including safety equipment, tools, tires, damage, and cleanlinessPrepare, review, and complete work orders, Global Monitoring System (GMS) tickets, and Red TagsPrepare the work area with all required safety postings and clean up the work area upon completion of required workSafely operate a service vehicle for transportation purposes to and from the work areaProvide top-of-the-line customer service to REMPREX clientsArrive on-time and in appropriate clothingDemonstrate a positive attitudeEngage the client in meaningful conversation to explain repair information and estimated completion timePerform in-house hardware troubleshooting and repairProvide assistance to TSG Level I Support Technicians between dispatchesMaintain a clean work environment in the lab, vehicle, and warehouse This role is a full-time position, consisting of 40 business hours, and may require the Field Service Technician to travel on short notice to assist other field sites. The role may require the Field Service Technician to work non-standard hours including weekends and holidays. What You’ll Need Minimum of two (2) years’ experience in a field service environmentProficiency in Microsoft® ApplicationsBasic knowledge of AC, DC, and low voltage powerBasic knowledge of networking including, ping, DHCP, and IP addressesCapable of safely handling hand and power toolsAbility to prioritize tasks and work under pressure in a fast-paced environmentMust be able to work in a team environmentDriver’s license with a clean Motor Vehicle Record (MVR)Excellent customer interface and communication skills, verbal and written Physical Requirements Capable of lifting 75 pounds with or without reasonable accommodationFor lift bucket safety, weight cannot exceed 250 pounds, including tools Work Environment The Field Service Technician works directly with equipment located at intermodal train yards, and as a result is required to wear appropriate safety attire, i.e., boots, vest, safety glasses and hard hat. Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values. Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve. Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard. Innovation | We challenge conventional thinking to continually improve the products and services we offer. Transparency | We say what we mean, mean what we say, and do what we say we’ll do. Location Who is REMPREX and Why Are We Hiring? Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself! Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values. Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve. Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard. Innovation | We challenge conventional thinking to continually improve the products and services we offer. Transparency | We say what we mean, mean what we say, and do what we say we’ll do. What We Offer All benefits mentioned below are based on eligibility and vary based on status, role and location. Comprehensive Medical, Dental, Vision & Prescription Drug CoverageFlexible Spending Accounts.401(k)Vacation, Sick & Paid HolidaysLeaves of AbsenceEmployee Assistance ProgramEmployer-Paid Life & AD&D InsuranceEmployer-Paid Short & Long-Term DisabilityVoluntary Accident, Hospital Indemnity, Critical Illness and Life InsuranceTuition ReimbursementEmployee Assistance ProgramEmployee Referral ProgramOpportunities to Learn & Grow Your CareerHybrid Work SchedulesA Diverse & Inclusive Company Culture that offers genuine teamwork All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance. Ready to build your career with an industry leader? REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today! If this role isn't what you're looking for, please consider other open positions. REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen. Know your rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf REMPREX participates in eVerify. Click here for information about eVerify. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: REMPREX does not accept unsolicited agency resumes. Please do not forward resumes to any REMPREX employee. REMPREX is not responsible for any fees related to unsolicited resumes. IND1