Sr Field Service Technician - Luckey, Oh

About the role

Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.

As a Sr Industrial Maintenance Technician, you will provide high-level technical support and service to customers, ensuring the optimal performance of Honeywell products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs, and provide training and guidance to customers and junior technicians. Your expertise and dedication will drive customer satisfaction and contribute to the success of service operations, impacting the efficiency and reliability of service operations while supporting business growth through the highest standards of service delivery.

Responsibilities

• Diagnose mechanical and electrical problems using technical drawings (electronic/mechanical schematics) and diagnostic tools (e.g., multi-meter, laptop)
• Follow appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment (Lock Out/Tag Out, Arc Flash, etc.) and ensure a safe work environment by eliminating potential equipment safety hazards
• Perform preventive maintenance, repairs, and cleaning on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, electronic and electrical equipment, etc.) and shop according to safety and quality procedures
• Collaborate with cross-functional teams to resolve customer issues and follow up with customers on resolutions
• Willing to work overtime and cover multiple shifts when needed
• Other duties as assigned

Qualifications

Required

• 2+ years of mechanical and/or electrical troubleshooting and repair experience
• MS Office skills (Word, Excel, and Outlook)
• Ability to work independently and manage multiple tasks
• Shift work may be required

Preferred

• Bachelor's or Associates degree in Engineering or a related field
• Experience with PLCs
• Customer-focused mindset
• Strong problem-solving and decision-making abilities