Sr. Field Service Technician II

About the role

The Senior Field Service Technician II plays a crucial role in supporting the installation, maintenance, troubleshooting, and repair of all Luminator products. This role serves as a Subject Matter Expert (SME) and ensures reliable system performance and successful product deployments.

Responsibilities

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software, handling customer questions about the state of the system.
• Implement and install new equipment on site with customers, providing them on-site training and support.
• Sustain proficiency in all products and services offered by the company, including staying current with installation standards, equipment protocols, and safety guidelines.
• Provide on-site pre-startup, startup, contracted service work, warranty, troubleshooting, and training of Luminator products, ensuring equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work performed at a customer facility, professionally documenting work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.

Requirements

• Knowledge of mechanical, electrical, and computer systems troubleshooting, repair, and maintenance.
• Computer hardware, software, and electronic components.
• Engineering and technology principles as applied to field service operations.
• Effective written and verbal communication skills.
• Safety, security, and regulatory compliance best practices.

Qualifications

• High School Diploma or equivalent required.
• 5+ years prior field service experience in supporting technical or engineering services, or military experience in electronics programs may be considered equivalent.
• Technical knowledge: Microsoft Excel; proficiency with other Microsoft Office applications is also helpful.

Skills

• Strong organizational, time management, and prioritization skills.
• Valid driver's license with a clean driving record; OSHA certification/training preferred.
• Self-motivated, customer-focused professional with a sense of urgency.
• Ability to adapt to changing priorities and perform effectively in a fast-paced environment.
• Ability to interpret and apply company policies, procedures, and operational guidelines.
• Proven ability to mentor, train, and support technicians in resolving technical issues.

Benefits

• Competitive compensation with career growth potential.
• Generous time off: Vacation and wellness time, 10 company holidays, and 2 floating days.
• Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision coverage plus 401k matching.