Sr. Field Service Technician II

About the role

Luminator Technology Group is seeking a Senior Field Service Technician II to support the company's global transportation technology. This role involves serving as a Subject Matter Expert, implementing and assisting with the installation of new equipment, providing on-site training and support, diagnosing and repairing equipment, and advancing technical training content.

Responsibilities

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software, handling customer questions about the system state.
• Implement and assist with the installation of new equipment on site, providing on-site training and support.
• Sustain proficiency in all products and services offered by the company, including staying current with installation standards, equipment protocols, and safety guidelines.
• Provide on-site pre-startup, startup, contracted service work, warranty, troubleshooting, and training of Luminator products, ensuring equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work performed at a customer facility, documenting periodic preventive maintenance and intermittent corrective maintenance tasks professionally.
• Handle customer service-related issues while fostering the customer relationship and solving technical problems on site.
• Advance training content for Luminator products and systems, supporting technical staff development.
• Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs.
• Troubleshoot and repair equipment using own technical knowledge and experience to resolve problems.
• Document processes, coordinate work with other groups to meet commitments, and operate vehicles safely.
• Follow company procedures and protocols, cooperate with the technical team, and identify opportunities for process improvement.
• Build positive relationships with customers and perform other duties as assigned by management.

Requirements

• Minimum 5+ years prior field service experience in supporting technical or engineering services or military experience in electronics programs may be considered equivalent.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Clean DMV record and valid driver’s license.
• Valid U.S. Passport.

Physical Demands

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift is up to 40 lbs. Average lift less than 20 lbs.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during the normal performance of the job.