Sr. Field Engineer - Chicago

About the role

Ascend Technologies is hiring a Senior Field Engineer for its Professional Services Department. This role involves managing users and resolving issues onsite at client locations in the Chicago Metro Area. The engineer will provide advanced desktop and end-user support while also assisting with server and network environments, including Cloud, Active Directory, local network devices, MacOS, and VoIP systems. The ideal candidate is a self-motivated IT Specialist who enjoys working with both people and technology and can travel to client sites to offer technical expertise.

Responsibilities

• Provide advanced desktop and end-user support onsite at client locations.
• Assist with server and network environments, including Cloud, Active Directory, local network devices, MacOS, and VoIP systems.
• Communicate effectively across all organizational levels, from executives to staff, including CSMs and Account Executives.
• Participate in and lead client meetings to provide environmental status updates.
• Document processes and technical information.
• Perform basic server maintenance, including troubleshooting, identifying, and replacing hard drives, as well as managing RAID and storage arrays.
• Troubleshoot physical layer cabling, including patch cables and cable tracing, and fabricate cables when necessary.
• Configure and manage IPv4 routing and switching, including experience with Aruba switches and access points (Aruba CLI, Web, Instant On, and Aruba Central).
• Work with FortiGate Firewalls, Forti Analyzer, IPSec VPN tunnels, and SD-WAN setup and optimization.
• Configure DNS and DHCP services across diverse environments, including Windows Servers and FortiGate appliances.

Requirements

• Proven ability to work independently and make autonomous, on-the-spot decisions with minimal guidance or remote support.
• Strong time management abilities to prioritize tasks effectively.
• Detail-oriented with strong follow-through to complete tasks and meet deliverables.
• Proficient with all supported Microsoft Desktop Operating Systems, from Windows 7 to Windows 11.
• Skilled knowledge of Microsoft Server Operating Systems from 2008 to 2021.
• Advanced proficiency in Microsoft technologies, including Microsoft Azure, Active Directory, Group Policies, Office 365, Exchange, and Microsoft Hyper-V, VMWare.
• Solid network troubleshooting expertise, including TCP/IP concepts and LAN/WAN issues.
• Experience diagnosing and resolving DHCP and DNS-related issues.
• Well-versed with firewalls, routers, managed switches, wireless controllers, and WAPs.
• Hands-on knowledge of IPv4 routing and switching.
• Experience with Aruba switches and access points (Aruba CLI, Web, Instant On, and Aruba Central).
• Proficiency with FortiGate Firewalls and Forti Analyzer.
• Experience in configuring and managing IPSec VPN tunnels.
• Working knowledge with SD-WAN setup and optimization.
• Strong oral and written communication capabilities.
• Adaptability to frequently switch between tasks as needed.

Core Values

• Committed to Client Success: Our actions and words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Physical Demands

• Must be able to sit, stand, and bend for the duration of shift.
• Mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and driving to the work site to meet with client(s).

Pay

$85,000 per year. The salary for this position is commensurate with experience, skills, and qualifications.

Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement savings options.
• Flexible time off (FTO).
• Professional development opportunities.