Sr. Events Lead, VIP & Guest Experiences

Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. We are proud that our award-winning wines farmed in Washington reflect the spirit of the Pacific Northwest—its people, land, and excellence-driven culture.

About the role

This part-time, hourly role is eligible for tips and requires availability in the evenings and on weekends. The Sr. Events Lead serves as an on-site lead for premium event execution, supporting event preparation, staff direction, guest flow, service standards, event space readiness, inventory coordination, and real-time service recovery with discretion, professionalism, and exceptional attention to detail.

Responsibilities

• Lead the on-site execution of elevated events and support the Events Specialist with planning as needed.
• Serve as a primary on-site lead for high-profile events, ensuring guest needs, event flow, service timing, and hospitality standards are met with professionalism and discretion.
• Manage and anticipate the needs of VIP guests, high-profile clients, executive stakeholders, corporate partners, and premium hospitality groups throughout the guest journey.
• Support the launch, execution, and manage daily operations of holiday programming, Sip and Sleigh.
• Participate in the setup and breakdown of event spaces, including tables, chairs, and AV equipment.
• Organize and communicate event logistics to event staff and ensure all event opening and closing procedures are completed.
• Deliver remarkable, memorable, and elevated guest experiences that reflect Chateau Ste. Michelle's premium hospitality standards.
• Coach and direct event staff to deliver refined, consistent, and brand-appropriate service during premium and high-visibility events.
• Manage and accurately report wine samples, event inventory, and supplies for each event.
• Be responsible for event equipment and supplies, including inventory of those items.
• Ensure all event spaces and storage areas are organized and maintained properly.
• Provide support in the Tasting Room as needed to meet business and guest service needs.

Requirements

• Must be at least 21 years of age with a high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• Minimum of five (5) years of progressive experience in events, hospitality, luxury guest service, catering, hotel, winery, restaurant, or related premium service environments.
• Demonstrated experience managing high-profile clients, VIP guests, executive stakeholders, corporate groups, or premium hospitality experiences.
• Proven ability to remain composed, discreet, and solutions-oriented when supporting high-touch guest needs, sensitive client requests, and fast-paced event environments.
• Excellent customer service skills with a demonstrated ability to provide exceptional guest experiences.
• Strong verbal and written communication skills, including public speaking and presentation abilities.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Physical Requirements

• Able to stand, walk, or sit at desk for extended periods of time.
• Able to work in various weather conditions inside and outside.
• Able to lift and carry up to 50 pounds.
• Able to set up and breakdown event spaces.

Pay

$23.50 - $30.54 per hour based upon relevant experience.

Benefits

• Health Care Coverage including medical, dental, vision & prescription—eligible on date of hire for full-time employees.
• Paid Vacation & Holidays.
• 401(k) with Employer Match and Supplemental Contribution.
• Employee Wine Discounts.

Culture

• We Challenge: Driven to succeed in everything we do, performing at the highest level.
• We Care: Putting people first—our team, consumers, customers, and communities.
• We Collaborate: Believing there is nothing we can't accomplish together, lifting up those around us.