Sr ERP Specialist

Job Duties

• Serve as a point-of-contact and subject-matter-expert (SME) for the business teams.
• Proactively identify, analyze, and respond to issues and risks through the BC request backlog and by analyzing the system independently.
• Conduct requirement analysis, mapping, planning, and authoring user stories.
• Manage the BC request backlog for new improvements to BC.
• Troubleshoot day-to-day matters reported by the business and IT teams.
• Test all new functionality and changes before handing them to the end user for acceptance testing.
• Review and respond to support requests within the Jira ticketing platform.
• Author test cases and test application changes and enhancements before passing them to the end user for additional testing.
• Request additional information from users to provide a solution or escalate the request to a development resource for further assistance.
• Identify and recommend improvements to systems or processes.
• Provide user training as needed for new users, new functionality, or existing functionality that is not being utilized properly and provide process flow mapping.
• Aid in the evaluation of new plug-ins and technologies to satisfy requirements.
• Work closely with BC team on all projects and support requests.

Requirements/Skills

• Deep knowledge and understanding of Dynamics NAV or Business Central.
• Organizational skills and attention to detail.
• Experience with a company subject to SOX compliance requirements preferred.
• Experience in Jira and Confluence preferred.
• Experience working in an Agile project methodology preferred.
• Experience working in information technology and business teams preferred.
• Experience with inter-company/consolidation companies and multi-currency.
• Excellent verbal and written communication skills to proactively communicate with leadership.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team.
• Strong problem-solving skills.
• Familiarity with multiple companies and environments (development, test, production, etc.).
• Must be capable of managing multiple priorities and projects simultaneously, with sometimes competing objectives.
• Ability to function well in a high-paced and at times stressful environment.