Sr. Director, Renewals Operations
For our client, we are seeking a Sr. Director, Renewals Operations to join the team of a leader in the Education, Government & Non‑Profit space. This leader will oversee the transformation of commercial operations tied to renewals, pricing, and contract support, with a strong focus on building a more integrated and scalable operating model. The role will partner closely with executive stakeholders to redesign processes, improve productivity, and strengthen decision‑making across the organization. It is well suited for a hands‑on operational leader who can bring structure, analytical rigor, and AI‑enabled efficiency to complex commercial workflows. The successful candidate will also help define systems requirements, align fragmented resources into a unified function, and lead a team through meaningful operational change. This position requires strong cross‑functional influence and the ability to drive measurable improvements in speed, margin discipline, and execution quality.
Location: Remote – US‑based candidates only (no visa sponsorship).
Responsibilities
- Serve as the future operator of integrated commercial functions
- Co‑manage the future‑state design of functions and processes
- Integrate fragmented pricing and contract resources into one unit
- Redesign processes using AI to enhance speed and productivity
- Define enabling systems requirements for operations
- Drive measurable improvements in pricing and productivity
- Lead and build the function’s team and collaborate with executives
Qualifications
- 12+ years managing SaaS/PaaS commercial operations
- 6+ years leading teams in deal desk, pricing, or discount governance
- Experience in pricing and discount governance at scale
- Expertise in process redesign with a focus on AI/automation
- Strong analytical skills in deal, discount, and margin economics
- Proven executive presence and authority across cross‑functional teams
- Willingness to travel up to 20%
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Opportunities for remote work
- Potential for career advancement within a growing company
- Access to cutting‑edge AI tools for operations
Compensation
$215,000 – $235,000 annually