Sr. Director, People Business Partner

About the role

This role serves as a senior strategic partner to leaders across our GTM organization. It's crucial for scaling the business, strengthening leadership effectiveness, and building high-performing teams while ensuring operational discipline and strong employee experience foundations.

Responsibilities

• Partner directly with the People team and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals.
• Align HR initiatives with business priorities, ensuring a high-performance and inclusive culture.
• Organize workforce planning, talent strategy, and change initiatives to support HighLevel’s rapid scaling.
• Implement solutions for organizational transformation, ensuring agility and adaptability.
• Champion AI-enabled ways of working across the organization, helping leaders rethink team design, workflows, productivity, and role effectiveness in a rapidly evolving environment.
• Act as a champion for company culture, employee engagement, and leadership effectiveness.
• Develop and drive initiatives that improve retention, performance, and career growth.
• Coach leaders and managers, providing strategic guidance on performance management, succession planning, and team effectiveness.
• Design talent programs that accelerate employee growth and leadership development.
• Leverage people analytics to identify trends and drive informed decision-making.
• Ensure compliance with labor laws and HR best practices across all operational regions.
• Lead and manage complex employee relations matters with sound judgment, balancing business needs, employee experience, and organizational risk.
• Partner with Legal and leadership teams on sensitive investigations, performance concerns, escalations, policy interpretation, and organizational actions.
• Build leadership capability in handling feedback, accountability, performance rigor, and difficult conversations effectively.

Requirements

• 15+ years of progressive HRBP or HR generalist experience, including significant experience partnering with senior GTM leaders in high-growth technology organizations, with exposure to globally distributed teams and hands-on experience supporting organizations across both India and the United States.
• A thought leader with deep, strategic expertise across various HR disciplines, including workforce planning, organization design, career management, leadership coaching, performance management, and employee engagement.
• Demonstrated experience managing complex employee relations matters, organizational change, and leadership escalations with sound judgment and maturity.
• Strong business acumen and the ability to develop and implement strategic HR initiatives that drive business success.
• Strong analytical skills with the ability to leverage data to make informed decisions that align with business goals.
• Ability to thrive in a fast-paced remote first global environment, managing multiple stakeholders and projects concurrently.
• Demonstrated success in partnering with senior leadership to drive strategic initiatives.
• Excellent interpersonal and communication skills, with the ability to influence and build trust with senior leaders.
• Demonstrated ability to help leaders navigate evolving ways of working, including the adoption of AI-enabled tools and more efficient operating models.
• Experience in coaching and mentoring leadership at all levels of the organization.

Qualifications

• Master's degree in HR, Business Administration, or related field.
• Proven track record of successful HRBP or HR generalist roles in high-growth tech companies.
• Experience in leading large-scale organizational transformations and change management initiatives.
• Strong understanding of labor laws and HR best practices.
• Experience in using data analytics to inform HR decisions.
• Effective problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.

Skills

• Strategic thinking and operational execution.
• Strong business acumen and strategic HR initiatives.
• Data-driven decision making.
• Employee relations and organizational change management.
• Leadership coaching and talent development.
• Change management and organizational design.
• People analytics and compliance.
• Employee engagement and retention.
• Remote and global team management.
• AI-enabled ways of working.

Benefits

• Comprehensive health and wellness benefits.
• Flexible work arrangements.
• Professional development opportunities.
• Work-life balance initiatives.
• Community involvement and volunteer opportunities.

Pay

$247,000 - $312,000 annually. (Bonus Pay included)

Schedule

Full-time, remote position.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.