Sr. Director of Transformation

About the role

DaVita is seeking a transformational technology and product leader to drive the modernization of one of our most critical enterprise capabilities—Revenue Operations (ROPS).

Responsibilities

• Define and execute the strategic vision and roadmap for DaVita's core Revenue Operations technology ecosystem.
• Lead the modernization of proprietary revenue cycle applications supporting billing, collections, cash posting, reimbursement, and financial operations.
• Partner with IT architecture and engineering leadership to guide a multi-year migration of legacy applications and data assets to Google Cloud Platform and modern cloud-native architectures.
• Influence enterprise technology investment decisions, balancing innovation, operational efficiency, scalability, security, and business value.
• Develop platform strategies that leverage Palantir Foundry, advanced analytics, AI, automation, APIs, and modern data architectures to improve performance and decision-making.
• Establish product operating models and governance processes that align business priorities with technology execution.
• Identify and champion opportunities to embed Generative AI, Agentic AI, machine learning, workflow automation, and intelligent decision-support capabilities throughout the revenue cycle.
• Partner with engineering, architecture, data science, and AI teams to bring scalable AI-enabled solutions into production.
• Drive innovation focused on reducing manual effort, accelerating cash flow, improving teammate productivity, and optimizing revenue cycle outcomes.
• Establish roadmaps for AI-enabled copilots, intelligent workflows, automated exception management, predictive analytics, and next-generation operational capabilities.
• Ensure responsible AI implementation with appropriate governance, risk management, compliance, and measurable business outcomes.
• Serve as the primary strategic liaison between Revenue Operations leaders and DaVita IT.
• Translate complex business challenges into actionable product and technology strategies.
• Build strong partnerships with senior leaders across Operations, Finance, Technology, Data, Analytics, Architecture, Compliance, and Product organizations.
• Facilitate alignment across business and technical stakeholders on priorities, roadmap sequencing, investment tradeoffs, and transformation objectives.
• Represent revenue cycle business needs in enterprise technology planning and architecture discussions.
• Lead, coach, and develop a high-performing team of product leaders, analysts, and transformation professionals.
• Create an environment that encourages collaboration, accountability, innovation, and customer-centric thinking.
• Define success metrics and value realization frameworks for major transformation investments.
• Monitor platform adoption, operational efficiency, financial performance, user experience, and technology health.
• Drive measurable improvements in collection performance, time-to-cash, automation rates, productivity, scalability, and operational effectiveness.
• Communicate transformation progress and business outcomes to executive stakeholders.

Qualifications

• Bachelor's degree in Business, Technology, Engineering, Information Systems, or related field.
• 12+ years of progressive leadership experience spanning product management, digital transformation, technology strategy, consulting, enterprise platforms, or business technology leadership.
• Proven success leading large-scale technology modernization or cloud transformation initiatives.
• Experience partnering closely with software engineering, enterprise architecture, data, and platform teams.
• Demonstrated ability to lead complex cross-functional programs involving both business and technology stakeholders.
• Experience driving organizational change management and enterprise-wide adoption of new technologies.
• Strong executive communication and stakeholder management skills.
• Track record of delivering measurable business outcomes through technology investment and process transformation.

Preferred Experience

• Experience in healthcare revenue cycle, healthcare technology, fintech, payments, financial operations, or large-scale transaction processing environments.
• Experience leading cloud migration initiatives, particularly Google Cloud Platform (GCP).
• Experience with Palantir Foundry, enterprise data platforms, advanced analytics, or digital operating models.
• Experience leveraging Generative AI, Agentic AI, intelligent automation, machine learning, or workflow orchestration technologies in enterprise environments.
• Prior management consulting experience with firms such as McKinsey, Bain, BCG, Deloitte, Accenture, Slalom, Cognizant, or similar organizations.