Director of Transformation

General Summary

The Director of Transformation is responsible for planning, monitoring, and directing the effective implementation of initiatives that drive tangible organizational results. Key responsibilities include overseeing daily activities of Transformation Consulting staff and activities in the areas of application support, analytics and reporting, process improvement and project management, ensuring alignment of all activities to System objectives and initiatives. The Director supports development of process and project acumen throughout the organization and ensures that all staff coach others to spread their expertise.

Principle Duties and Responsibilities

• Oversees the daily activities of Transformation Consulting and other Henry Ford team members, student interns, and outside consultants working on projects under the Director’s purview.
• Responsible for directing and supporting Performance Improvement team members – in a matrix relationship to HFHS operational leaders - as they provide leadership to operating units, service lines, and departments. Performs resource planning and scheduling of transformation consulting team members to ensure customer requirements are met.
• Serves as a change agent within Henry Ford Health, supporting both the identification and application of new improvement concepts and driving the spread of best practices throughout the System.
• Teaches transformation methods (e.g., lean, and other process improvement methodologies, design thinking), tools, and applications in all functions and levels of the company and is a resource for utilizing statistical process control within processes, as appropriate.
• Covers work with other strategic support services areas including planning, analytics and IT, quality, finance, facilities, marketing, and clinical and non-clinical operational teams across the systems as related to project under their purview.
• Manages a team of TC team members. He/she will mentor and coach team members and actively lead employee engagement and support team member professional development. The Director will also lead recruiting activities to identify, recruit, and retain top talent.
• Chairs and staffs’ committees and meetings as needed. Supports Henry Ford Health Leadership System councils/committees through information sharing, presentations, and execution of initiatives as identified.

Education/Experience Required

• Bachelor’s Degree is required. A degree in industrial or related engineering, nursing or other healthcare related fields, business administration, healthcare administration (with quality or operations improvement emphasis), organizational development, or similar field is preferred.
• A Master’s degree in one of above fields preferred.
• Seven (7) years of relevant experience, with specific emphasis in: business transformation, lean transformation, continuous improvement, customer service, systems analysis, working with outside consultants, group leadership and facilitation, interpersonal communication, team building.
• Must have four to six (4-6) years progressively more responsible experience leading teams and managing people.
• Strongly prefer candidates with a healthcare background.
• Formal team management experience preferred.
• Knowledge and understanding of and demonstrated experience applying continuous quality/service level improvement concepts.
• In-depth understanding of human relations, group dynamics, change theory, and improvement methodologies.
• Familiarity with key issues and trends in healthcare, and the ability to relate their impact to the organization.
• Ability to think differently and implement solutions that drive stakeholder value.
• Ability to explain complex problems and analyses and visualize the results in presentation or other formats for the audience to understand.