Sr. Director, Global Partner Strategy & Programs

About the role

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Responsibilities

• Define and evolve the annual global partner strategy/program aligned to Genesys growth objectives and go-to-market priorities by soliciting inputs from across the business and planning/facilitating annual strategy offsite and working sessions.
• Design and scale global partner programs that drive partner-sourced and partner-influenced revenue and recognize regional nuances.
• Optimize partner coverage models, partner motions, and ecosystem engagement for sustainable growth by working cross-functionally with Partner leaders and other stakeholders.
• Own the annual partner tiering and segmentation framework, defining criteria, thresholds, and benefits differentiation across partner types (resellers, referral, STPs, GSIs).
• Drive partner compliance requirements, including program adherence, competency standards, and tier maintenance criteria.
• Lead annual partner business planning, collaborating with key internal stakeholders to align on joint goals, investment priorities, and growth initiatives.
• Conduct regular reviews of partner performance against plan, identifying risks and opportunities and taking corrective action where needed.
• Design and manage the global partner incentive strategy, including rebate structures, SPIFFs, and performance incentives that drive the right partner behaviors and sales outcomes.
• Evaluate incentive program effectiveness and ROI, adjusting structures to remain competitive and aligned to business priorities.
• Ensure incentive programs are operationally scalable, compliant, and consistently communicated across regions.
• Serve as the primary point of contact for partner stakeholders on program/strategy escalations.
• Align key stakeholders across Sales, Partner Marketing, Revenue Intelligence, Services, Finance, IT, and Operations.
• Partner with regional sales/partner leadership to drive adoption and execution of partner programs.
• Communicate progress, insights, and recommendations to executive audiences effectively.
• Define KPIs and performance metrics to measure partner success, program effectiveness, and business contribution.
• Establish governance forums to drive clarity, accountability, and execution discipline across global initiatives.
• Use data-driven insights to identify opportunities, improve partner productivity, and inform prioritization.
• Ensure transparency and consistency in partner engagement, reporting, and execution.
• Lead and develop the global virtual partner support center and specialist teams.
• Drive partner performance across regions through the virtual support team.
• Improve support processes and implement AI-driven efficiencies.
• Own and drive continuous improvements to the Genesys.com partner pages and overall partner web experience.
• Manage and harmonize the partner-tech stack beyond Salesforce Partner Experience & Cross-functional Programs.
• Provide oversight on partner impact assessments through the One Genesys Framework (OGF), ensuring partner considerations are embedded early in product and operational decisions.
• Establish and oversee external Partner Advisory Boards to gather structured partner feedback and shape program direction.
• Partner with Sales Enablement to develop and deliver partner program guidelines, rules of engagement, and other go-to-market resources.
• Lead and develop a high-performing global partner team (direct and matrixed).
• Build organizational capability in ecosystem thinking, partner collaboration, and scalable execution.
• Foster a culture of ownership, collaboration, and continuous improvement.

Requirements

Deep partner experience, the ability to navigate and structure ambiguity in environments where the path forward is rarely prescribed, comfort navigating complexity, strong strategic thinking, operational discipline, and the ability to lead through influence in a complex, matrixed global organization.

Qualifications

• Bachelor’s degree required; MBA or equivalent experience preferred.
• 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex, enterprise technology environment.
• Comfort operating at fast pace with high visibility, being responsive outside of standard business hours, with travel 2x per year to Manila, Philippines, and 4x per year to other locations.
• Experience at a company with a mature partner ecosystem.
• Deep knowledge of how Partner organizations operate: how they are structured, how partner leaders and sales managers work day to day, and what field pain points look and feel like.
• Proven track record of designing and executing partner programs that drive growth and scale at a global level.
• Marketplace/co-sell experience with hyperscalers (AWS, Microsoft, Google Cloud).
• Experience with partner tools such as Partner Stack.
• Demonstrated ability to influence senior stakeholders across functions and regions.
• Demonstrates a high tolerance for ambiguity, with the ability to act decisively when situations fall outside established norms.
• Comfort learning rapidly in an environment where the technology, market, and organizational priorities are all evolving simultaneously.
• Experience leading large, globally distributed teams.
• Strong analytical, communication, and executive-presence capabilities.
• Familiarity with Salesforce at a functional level, including how CRM workflows, personas, and access models are structured in an enterprise environment.
• Strong analytical mindset with experience leveraging data to drive decision-making and performance optimization.
• Proficiency with standard productivity and project management tools (Microsoft Office suite, project planning software, or equivalent).

Skills

• Strategic thinking
• Operational discipline
• Influence senior stakeholders
• Navigate ambiguity
• Learn rapidly
• Lead large, globally distributed teams
• Data-driven decision making
• Productivity and project management

Benefits

Medical, Dental, and Vision Insurance.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.

Pay

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Schedule

Flexible work schedules and work from home opportunities.