Sr. Director, Global Partner Strategy & Programs

About the role

The Senior Director, Global Partner Strategy & Programs leads Genesys’s global partner strategy and programs to support growth, scale, and long-term business success. This role works closely with regional partner sales leaders to support regional nuances, while maintaining globally consistent external partner programs to enable partner-led growth, expand market reach, and improve partner experience.

Responsibilities

• Define and evolve the annual global partner strategy/program aligned to Genesys growth objectives and go-to-market priorities by soliciting inputs from across the business and planning/facilitating annual strategy offsite and working sessions.
• Design and scale global partner programs that drive partner-sourced and partner-influenced revenue and recognize regional nuances.
• Optimize partner coverage models, partner motions, and ecosystem engagement for sustainable growth by working cross-functionally with Partner leaders and other stakeholders.
• Own the annual partner tiering and segmentation framework, defining criteria, thresholds, and benefits differentiation across partner types (resellers, referral, STPs, GSIs).
• Set and manage annual partner KPIs, including revenue targets, certifications, and pipeline contribution.
• Drive partner compliance requirements, including program adherence, competency standards, and tier maintenance criteria.
• Lead annual partner business planning, collaborating with key internal stakeholders to align on joint goals, investment priorities, and growth initiatives.
• Conduct regular reviews of partner performance against plan, identifying risks and opportunities and taking corrective action where needed.
• Design KPIs and performance metrics to measure partner success, program effectiveness, and business contribution.
• Establish governance forums to drive clarity, accountability, and execution discipline across global initiatives.
• Use data-driven insights to identify opportunities, improve partner productivity, and inform prioritization.
• Ensure transparency and consistency in partner engagement, reporting, and execution.
• Lead and develop the global virtual partner support center and specialist teams.
• Own and drive continuous improvements to the Genesys.com partner pages and overall partner web experience.
• Manage and harmonize the partner-tech stack beyond Salesforce Partner Experience & Cross-functional Programs.
• Provide oversight on partner impact assessments through the One Genesys Framework (OGF), ensuring partner considerations are embedded early in product and operational decisions.
• Establish and oversee external Partner Advisory Boards to gather structured partner feedback and shape program direction.
• Partner with Sales Enablement to develop and deliver partner program guidelines, rules of engagement, and other go-to-market resources.
• Lead and develop a high-performing global partner team (direct and matrixed).
• Build organizational capability in ecosystem thinking, partner collaboration, and scalable execution.
• Foster a culture of ownership, collaboration, and continuous improvement.

Requirements

Deep partner experience, the ability to navigate and structure ambiguity in environments where the path forward is rarely prescribed, comfort navigating complexity, strong strategic thinking, operational discipline, and the ability to lead through influence in a complex, matrixed global organization.

Qualifications

• Bachelor’s degree required; MBA or equivalent experience preferred.
• 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex, enterprise technology environment.
• Comfort operating at fast pace with high visibility, being responsive outside of standard business hours, with travel 2x per year to Manila, Philippines, and 4x per year to other locations.
• Experience at a company with a mature partner ecosystem.
• Deep knowledge of how Partner organizations operate: how they are structured, how partner leaders and sales managers work day to day, and what field pain points look and feel like.
• Proven track record of designing and executing partner programs that drive growth and scale at a global level.
• Marketplace/co-sell experience with hyperscalers (AWS, Microsoft, Google Cloud).
• Experience with partner tools such as Partner Stack.
• Demonstrated ability to influence senior stakeholders across functions and regions.
• Comfort learning rapidly in an environment where the technology, market, and organizational priorities are all evolving simultaneously.
• Experience leading large, globally distributed teams.
• Strong analytical, communication, and executive-presence capabilities.
• Familiarity with Salesforce at a functional level, including how CRM workflows, personas, and access models are structured in an enterprise environment.
• Proficiency with standard productivity and project management tools (Microsoft Office suite, project planning software, or equivalent).

Skills

• Strategic thinking
• Operational discipline
• Influence senior stakeholders
• Global partnership experience
• Partner program design and execution
• Marketplace/co-sell experience
• Partner tool proficiency
• Leadership of large, globally distributed teams
• Data-driven decision making
• Project management

Benefits

Medical, Dental, and Vision Insurance.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.

Pay

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $189,000.00 - $332,400.00

Schedule

Flexible work schedules and work from home opportunities.