Sr Director, Executive Communications

About the role

The Senior Director, Executive Communications will play a key role in the Executive Communications team’s development and execution of the communications program for TIAA's CEO and support communication activities for other Executive Committee leaders.

Responsibilities

• Create and edit talking points, background briefings, scripts and key messaging as needed for CEO and Executive Committee member engagements and appearances.
• Create internal and external correspondence on behalf of the CEO.
• Staff CEO and Executive Committee members at internal and external appearances, including evenings, weekends and overnight travel.
• Ensure all aspects of CEO and Executive Committee member communications are strategically aligned with the firm’s goals.
• Play key role in CEO social media strategy and campaign content review.
• Understand the message that needs to be delivered, the audiences and stakeholders for whom the message is intended and the channel(s) that will be employed to deliver the message.
• Provide strategic communications counsel and recommendations.
• Evaluate and vet internal and proprietary AI tools and agents for suitability, risk, and fit within the team's workflows, ensuring alignment with TIAA's responsible AI policies and standards.
• Serve as the team’s central coordinator for AI tool usage, establishing guidelines, managing adoption, and acting as the primary point of contact for AI-related questions, decisions, and escalations across the team.

Qualifications

• 5+ years of executive level communication experience
• Preferred: 7+ years of executive level communication experience
• Financial services experience preferred
• Investor relations experience helpful
• Demonstrated experience evaluating, adopting, and governing AI tools and platforms in a professional communications or corporate environment
• Organized, high-energy individual capable of working in a fast-paced and fluid environment
• Experience in handling crisis communication, demonstrating sound judgment and a proactive approach
• Excellent oral and written communications skills
• Familiarity with enterprise AI governance frameworks, responsible AI principles, and best practices for AI use in a regulated industry