Sr. Director Executive Communications

Job Description

The Opportunity

ServiceNow is redefining the future of enterprise AI and the communications function at the center of that story needs to match the ambition. We are looking for an exceptional Senior Director of Executive Communications to serve as a trusted strategic advisor, thought partner, and master storyteller to ServiceNow's President, Chief Product Officer, and Chief Operating Officer.

• Serve as the primary strategic communications advisor and thought partner to the President, CPO, and COO — shaping his external voice, narrative frameworks, and integrated communications strategy.
• Develop and continuously evolve differentiated, technically grounded narratives around ServiceNow's AI platform strategy, agentic AI capabilities, product innovation, and operational momentum.
• Build and manage integrated executive visibility programs spanning keynotes, analyst forums, media engagements, customer events, social media, and thought leadership publishing.
• Translate complex technical and product concepts, including AI architecture, platform integrations, and enterprise-scale automation into compelling stories for both technical and non-technical audiences without sacrificing accuracy or depth.
• Prepare executives for high-stakes engagements with rigorous rehearsal, messaging frameworks, scripts, storyboards, and briefing materials.
• Advise on event strategy and forum selection, ensuring each executive is engaging in the right venues, at the right moments, with the right message.
• Develop and manage a robust annual communications calendar aligned to product launch cycles, earnings, industry events, and strategic milestones.

Qualifications

What You Bring

• Experience: 12+ years in corporate communications, executive communications, or a related field — with at least 5 years supporting C-suite executives in a technology company.
• Demonstrated experience advising executives on external positioning, thought leadership, and public narrative at the highest levels.
• Deep familiarity with the enterprise technology and AI landscape.
• Experience building and executing integrated communications programs across media, analyst, social, and event channels.
• Strong track record in a matrixed, hypergrowth technology company with multiple competing stakeholders and rapid change.
• Comfortable working directly with CTOs, CPOs, and technical leaders; fluent in the language of modern enterprise technology.
• Exceptional executive presence and the gravitas to operate as a peer and trusted advisor to the most senior leaders in the company.
• Outstanding collaborator who builds trust quickly across functions, geographies, and levels of the organization.
• Thrives in ambiguity and fast-moving environments; adapts quickly and keeps the team grounded and moving forward.
• Strong project management skills with the ability to manage multiple high-priority workstreams simultaneously.

Compensation

Base Pay Range

• $220,300 - $396,500

Additional Information

Work Personas

• We approach our distributed world of work with flexibility and trust.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Export Control Regulations

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.