Sr. Director Corporate Communications

Applicants must have current authorization to work in the United States on a full-time basis.

About the role

The Senior Director, Corporate Communications leads internal and external communications that drive Encore Capital Group’s global corporate reputation, in alignment with business goals and the company’s mission, vision, and values. They are accountable for developing and managing a global corporate communications strategy, as well as owning delivery channels (e.g., social media, intranet, external website). This position also leads the execution and measurement of programs spanning stakeholder and media relations, employee communications, corporate reputation and brand positioning, risk mitigation, as well as support for functional and executive communications for the CEO and members of the executive leadership team. Additionally, this role leads Encore’s Corporate Social Responsibility (CSR) strategy and framework.

This individual is a proven leader with a high level of comfort interacting, persuading, and building trust with key internal and external stakeholders. They must be capable of understanding and ensuring alignment with Encore’s business goals and corporate values, advocating on behalf of the company, and acting as a trusted advisor and business partner to leaders across the enterprise. This role leads an international corporate communications team spanning the U.S., Europe, India, and Costa Rica and reports to the SVP, Chief Human Resources Officer.

Responsibilities

• Create and manage long-term strategic communication plans covering external needs, internal partnerships, executive support, and incident management.
• Maintain relationships with key reporters and media agencies, proactively identify media opportunities, and organize public relations events.
• Manage approximately 10 direct and indirect reports globally.
• Manage or co-manage outside agencies and vendors to ensure the production of creative, high-quality, and cost-effective communication solutions.
• Provide broad leadership for the company's online footprint; maintain and enhance the content, design, and style elements of our websites; deepen our social media presence.
• Provide communication support to various business departments, including investor relations; partner with Human Resources to align employee communications and messaging with corporate strategy and business objectives.
• Provide support to senior leaders in drafting departmental communications and ensuring that messaging is consistent across the business.
• Coordinate the various Corporate Social Responsibility (CSR) initiatives across the company and ensure that external messaging is consistent with our brand positioning and corporate values.
• Perform other duties, as assigned.

Requirements

• Bachelor’s Degree in Political Science, Government, Communications, or related field (required).
• Master’s or Advanced Degree in Journalism, English, or related field of study (preferred).
• 10+ years of experience as a communications or public relations professional in a corporate or agency setting (required).
• 15+ years of experience as a communications or public relations professional in a corporate or agency setting (preferred).
• Fluency in English (required).

Pay

Annual Salary: $201,400.00 - $261,600.00 (based on office location, relevant experience, skills, and competencies).

Benefits

• Competitive salary with monthly incentives or annual bonus eligibility.
• Paid training and development programs, including MCM Academy, and a promote-from-within philosophy.
• Reward and recognition programs, including informal accolades and formal company-wide awards (e.g., all-inclusive vacations).
• Tuition assistance for degree or coursework related to your current or aspirational role.
• Comprehensive healthcare plans, fitness membership reimbursements, wellness rewards, and weight management programs.
• Up to eight hours of paid time off annually for volunteering, plus volunteer grants and matching financial donations (up to $2,500 per employee annually).
• Retirement savings plans to support long-term financial goals.
• New family support, including company-paid leave, new parent flex time, and child back-up care options.
• Team-building events, such as holiday celebrations and department outings.
• Paid and floating holidays, as well as generous paid-time-off for work-life balance.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating globally. Through our businesses—such as Midland Credit Management and Cabot Credit Management—we help consumers restore their financial health while advancing our mission of creating pathways to economic freedom. Our commitment to a positive workplace culture and best-in-class employee experience has earned us Great Place to Work® certifications in many of the geographies where we operate.