Sr. Director, eCommerce

About the role

The Senior Director, eCommerce leads the strategy, development, and optimization of the organization's e-commerce products and platforms to drive digital revenue growth and elevate customer experience. This role oversees multi-year product roadmaps, cross-functional delivery, and platform performance, ensuring e-commerce capabilities align with enterprise strategy and deliver measurable business outcomes.

Responsibilities

• Develop and execute company e-commerce product strategy, defining a multi-year roadmap that improves customer experience and drives digital revenue
• Optimize online customer experience, ensuring the site is intuitive, responsive, visually compelling, and designed to maximize conversion and repeat sales
• Manage e-commerce performance and profitability, establishing KPIs, analyzing results, and guiding decisions on pricing, promotions, merchandising, and digital marketing investments
• Partner with senior leadership and cross-business teams to align e-commerce initiatives with enterprise strategy and support new digital product and service opportunities
• Oversee vendor and technology partnerships, ensuring platforms and applications support marketing, operational efficiency, and long-term scalability
• Remove organizational barriers and accelerate decision-making, ensuring teams have clarity, resources, and support to deliver high-impact digital outcomes
• Comply with Company and department policies and standards; performs other duties as assigned

People Management

• Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
• Ensures direct reports are aware of and follow ethical business practices and Company’s Code of Conduct to maintain a supportive and productive working environment

Requirements

• Bachelor's Degree in Business, Marketing, Information Systems, Computer Science, or related field or equivalent education and/or experience
• 12 years experience in e-commerce, digital product management, or digital marketing, including leadership of cross-functional teams
• 6 years leadership or people management experience

Preferred Qualifications

• Experience leading large-scale e-commerce product organizations
• Experience in agile product development and enterprise platform integration

Skills and Abilities

• Expert knowledge of e-commerce platforms, digital marketing technologies, and online merchandising strategies
• Strong product management and agile leadership skills, with the ability to define vision, prioritize roadmaps, and guide teams through complex delivery cycles
• Advanced analytical and financial acumen, including KPI development, forecasting, and P&L management for digital businesses
• Exceptional leadership capability, including developing leaders, managing organizational change, and fostering a high-performance, customer-centric culture
• Deep understanding of user experience design, including navigation, content strategy, product presentation, and mobile responsiveness
• Ability to influence and collaborate across executive, technical, and commercial teams
• Strong vendor and stakeholder management skills
• Excellent communication skills, with the ability to translate technical concepts into clear business language

Physical and Cognitive Demands

• Communicate/Hearing: Frequently
• Communicate/Talking: Frequently
• Learn New Tasks or Concepts: Frequently
• Make Timely Decisions in the Context of a Workflow: Frequently
• Complete Tasks Independently: Constantly
• Maintain Focus: Constantly
• Remember Processes & Procedures: Constantly
• Stationary Position (Seated): Constantly
• Vision: Constantly
• Hand/Eye Coordination: Occasionally
• Bend: Rarely
• Complete Tasks in a Noisy Environment: Rarely
• Feeling/Grasping/Handling: Rarely
• Move/Traverse: Rarely
• Repetitive Motions: Rarely

Working Environment

• Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.
• Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace.

Travel Requirements

10%

Pay

The potential compensation range for this role is $177,700.00 - $237,033.33. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.