Director, eCommerce
Digital Commerce Growth & Business Development
Drive revenue, gross margin, customer adoption, and transaction growth through Zones’ digital commerce platforms and customer-facing e-procurement capabilities.
Develop and execute quarterly and annual digital commerce growth plans aligned to company, segment, and partner priorities.
Assist in driving Market Development Funds (MDF) and partner engagement to invest in Zones e-commerce initiatives.
Identify target accounts and customer segments with strong potential for online purchasing, catalog adoption, punchout, B2B integration, and self-service procurement.
Partner with Sales to position e-commerce capabilities as part of customer acquisition, retention, and share-of-wallet expansion strategies.
Support strategic customer pursuits by presenting Zones’ digital commerce value proposition, procurement workflow capabilities, catalog solutions, and integration options.
Customer Enablement & Adoption
Lead customer discovery conversations to understand procurement processes, approval workflows, catalog requirements, reporting needs, and integration opportunities.
Coordinate onboarding plans that improve customer time-to-value for Zones’ online purchasing and procurement tools.
Work with customers and internal teams to increase adoption of online ordering, quote-to-order workflows, order status visibility, standard catalogs, custom catalogs, and recurring purchasing processes.
Serve as a subject matter expert for digital commerce capabilities during customer meetings, business reviews, demos, and implementation discussions.
Gather customer feedback and translate it into actionable requirements that improve platform usability, digital merchandising, reporting, and customer experience.
Cross-Functional Program Leadership
Collaborate with Sales, Marketing, PPM, Pricing, Digital, Supply Chain, Operations, Finance, and Services teams to align digital commerce initiatives with customer and business priorities.
Partner with Digital and product teams to prioritize platform enhancements, merchandising improvements, customer integration needs, and workflow automation opportunities.
Coordinate with Pricing and PPM to support online catalog strategy, featured product placement, attach/cross-sell opportunities, promotional visibility, and customer-specific pricing requirements.
Support Marketing in building campaigns, customer communications, and sales enablement materials that promote Zones’ digital commerce capabilities.
Act as an escalation point for digital commerce adoption barriers, customer issues, and process gaps that affect customer satisfaction or revenue growth.
Analytics, Reporting & Operational Excellence
Monitor digital commerce performance, including online revenue, gross margin, active customers, transaction volume, customer adoption, catalog utilization, search behavior, conversion trends, and customer engagement.
Use data to identify growth opportunities, adoption gaps, customer friction points, and process improvements.
Develop performance summaries, pipeline views, customer adoption reporting, and business review materials for leadership and cross-functional stakeholders.
Track customer onboarding progress, platform enhancement requests, issue resolution, and measurable business outcomes.
Recommend process improvements that reduce manual effort, improve customer self-service, increase operational efficiency, and strengthen the overall digital buying experience.
Sales Enablement & Market Awareness
Educate sales teams on Zones’ e-commerce capabilities, digital procurement tools, customer integration options, and value propositions.
Create and support sales plays, talk tracks, training sessions, customer demos, and enablement materials that help sellers position digital commerce solutions effectively.
Stay current on B2B e-commerce, digital procurement, marketplace, integration, catalog management, and customer experience trends.
Provide competitive and market intelligence related to customer procurement expectations, self-service buying models, and digital commerce best practices.