Sr Director, Cloud Revenue Operations
Job Summary
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.
Job Requirements
Own the operational strategy and execution for NetApp's cloud business transformation, ensuring alignment across Sales, Customer Success, Finance, Product, Marketing, and IT.
Design and implement a scalable cloud revenue operating model that supports subscription, consumption-based, and hybrid business models.
Lead the modernization of cloud GTM systems, tools, and technologies to create a seamless end-to-end customer and seller experience.
Evaluate current revenue operations infrastructure and develop a multi-year transformation roadmap to simplify workflows, improve automation, and increase operational efficiency.
Establish and govern cloud business processes spanning customer acquisition, onboarding, adoption, renewal, expansion, and retention.
Partner with Finance to ensure accurate measurement and forecasting of ARR, consumption revenue, customer health, renewals, retention, and expansion metrics.
Create executive-level reporting frameworks and dashboards that provide visibility into cloud business performance, adoption trends, pipeline health, and revenue outcomes.
Lead the design and implementation of usage and consumption analytics to drive customer adoption, revenue growth, and proactive risk management.
Develop data governance standards that improve data quality, consistency, and trust across customer, product, revenue, and usage data.
Partner with Product and Engineering teams to operationalize product telemetry and customer usage insights into GTM workflows and decision-making.
Drive cross-functional alignment on cloud business processes, operating policies, metrics, and accountability models.
Lead a global team of revenue operations professionals, providing strategic direction, coaching, organizational development, and execution excellence in support of building a high achievement culture.
Act as a trusted advisor to executive leadership on cloud growth strategy, operational performance, and transformation priorities.
Identify opportunities to leverage AI, automation, and advanced analytics to improve operational efficiency and business outcomes.
Drive change management and adoption efforts associated with new processes, technologies, and operating models across global teams.
Education and Experience
Bachelor's degree required; MBA or other advanced degree preferred.
15+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related functions within enterprise technology organizations.
7+ years of leadership experience managing global teams and large-scale transformation initiatives.
Demonstrated experience supporting cloud, SaaS, subscription, or consumption-based businesses.
Deep expertise in recurring revenue models, usage-based pricing structures, ARR management, customer lifecycle management, and retention strategies.
Proven track record leading end-to-end Revenue Operations transformation programs, including systems modernization and process redesign.
Compensation
The target salary range for this position is 227,800 - 338,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.