Sr Director, Client Success - Strategic Accounts (North America)

This role will support financial strategy, forecasting, and performance management initiatives that strengthen business visibility and decision-making. You will partner with executive leadership and cross-functional stakeholders to improve planning processes, financial discipline, controls, and resource allocation. The position offers the opportunity to influence enterprise performance and scalable financial operations within a regulated financial services environment.

Responsibilities

• Lead and develop Customer Success Management teams serving enterprise strategic accounts
• Own and drive client satisfaction, retention, and growth for high-value relationships
• Build and maintain executive-level relationships with key stakeholders
• Drive high-quality service delivery and foster client engagement
• Promote a customer-centric, outcome-driven culture within the team
• Identify expansion opportunities and partner with sales to generate revenue growth
• Oversee performance metrics, governance, and client health indicators across accounts
• Act as an escalation point for complex client issues, ensuring timely resolution

Qualifications

• Strong leadership experience managing high-performing Customer Success teams focusing on enterprise accounts
• Proven ability to cultivate and maintain executive-level relationships
• Demonstrated success in enhancing client satisfaction, retention, and expanding commercial outcomes
• Experience handling complex, high-value accounts, ideally within financial services or fintech
• Strong commercial acumen with a knack for identifying growth opportunities
• Expertise in performance management and operational governance metrics
• Proficient in leading through matrixed organizational structures and influencing senior stakeholders

Benefits

• A multifaceted job with significant responsibility and diverse opportunities
• Access to various career development tools and resources
• Opportunities to support charities and engage in community giving
• Comprehensive benefits designed to enhance lifestyle and wellbeing
• A collaborative, flexible, and respectful work environment

Pay

$208,730 – $354,840 annually

Location: New York, NY - US based candidates only, no visa sponsorship available