Sr. Account Manager, Strategic Accounts

Responsibilities

• Manage the operational health of strategic accounts, ensuring prompt issue resolution and smooth workflows
• Serve as the voice of the company for account relationships and commercial negotiations
• Identify expansion opportunities through relationship development and customer insights
• Negotiate terms for contract renewals and expansions alongside executive teams
• Achieve ramp targets within specified timelines to establish credibility and propose new business avenues quickly
• Cook up internally with support, engineering, and product teams to keep accounts functioning optimally
• Active account farming to discover new workloads or challenges that could lead to expansion opportunities

Qualifications

• 7+ years in Account Management, CSM, or Strategic Sales, particularly in technical infrastructure sectors
• Proven history managing multi-million dollar accounts with measurable growth results
• Comfortable as the daily representative of the account, supporting rather than overshadowing executives
• Ability to identify expansion opportunities by engaging with customer needs deeply, rather than traditional upselling methods
• Strong operational skills with a focus on tracking issues and commitments to ensure account success
• Fluency in cloud infrastructure concepts, particularly related to storage and data management
• Experience building relationships with technical decision-makers across customer organizations