Sr. Director Client Delivery
Job Description
The Senior Director, Client Delivery is a key senior leader responsible for shaping and executing the strategic direction of client delivery for real estate broker operations. This role ensures the seamless implementation of complex solutions, fosters long-term client relationships, and drives operational excellence across a portfolio of high-impact engagements for our real estate broker solutions.
Key Responsibilities
Define and execute the strategic vision for client delivery, aligned with organizational goals and growth initiatives.
Serve as a senior member of the delivery leadership team, contributing to company-wide planning, budgeting, and performance reviews.
Partner with product, technology, and customer success teams to evolve delivery frameworks, methodologies, and client onboarding experiences.
Foster a culture of high performance, innovation, and continuous improvement across delivery operations.
Oversee end-to-end delivery for the most complex client projects, ensuring successful outcomes related to scope, timeline, and quality.
Serve as an executive sponsor and escalation point for strategic client relationships and high-risk engagements.
Implement delivery best practices and governance frameworks to ensure repeatable, scalable success across teams and projects.
Lead, mentor, and grow a high-performing team of managers and delivery professionals.
Drive organizational development initiatives including talent acquisition, succession planning, and capability building.
Champion a diverse, inclusive, and collaborative work environment that drives employee engagement and retention.
Cultivate trusted advisor relationships with key clients, ensuring a deep understanding of their business goals and how our solutions can accelerate their success.
Collaborate with Customer Success and Sales leadership to support client renewals, expansions, and retention strategies.
Embed structured mechanisms to capture and act on client feedback to inform product enhancements and service improvement.
Monitor and report on KPIs, delivery metrics, and SLAs to track performance, quality, and efficiency.
Identify and eliminate delivery bottlenecks, inefficiencies, and risks through root cause analysis and proactive planning.
Drive automation, process improvements, and tooling enhancements to optimize delivery scalability and consistency.
Job Qualifications
Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related field or equivalent experience; MBA preferred.
15+ years of experience in client delivery, implementation, or customer success roles within SaaS, enterprise software, or B2B technology environments.
7+ years of senior leadership experience leading cross-functional delivery teams in a matrixed organization.
Proven experience managing large-scale, complex enterprise implementations with multiple stakeholders and dependencies.
Familiarity with the mortgage, financial services, or real estate technology industries is highly desirable.
Deep understanding of project management methodologies (Agile, Waterfall, hybrid models) and relevant tools.
Exceptional communication, negotiation, and executive presence.
Demonstrated success in scaling delivery operations and building high-performing teams.
Pay Range
Annual Pay Range: 134,400 - 188,000 USD
Application Window
This opportunity is expected to remain posted through the date identified below, subject to business needs. 2026-06-30