Client Delivery Director
About the role
We are seeking a Client Delivery Director (CDD) to lead the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. This is an IC role with no direct reports.
Responsibilities
- Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients.
- Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements.
- Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
- Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
- Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing).
- Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups.
- Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp’s product and go to market leadership.
- Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders.
Requirements
- 10+ years of software and/or service delivery experience (execution)
- 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- Influencing / working cross functionally (independently navigate well through an org)
- Strong program/project management skills (scrum/agile a plus)
- Ability to look around corner / uncover early indicators of risk to drive proactive remediation
- Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
Qualifications
- 20% - 40% travel required (client onsite travel)
- Removes institutional barriers to AI adoption and drives cultural change that embraces continuous reinvention
- Exercises exceptional judgment in when to simplify and when to stretch, embodying "Do Less, Deliver More"
Skills
- Harnesses AI to learn, iterate, and amplify impact
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
Pay
The base salary range for this role is as follows: $215,000 – $250,000: New York City and San Francisco $195,000 – $230,000: All other locations
Schedule
Hybrid Work Policy & Hub Locations: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA. Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements. If you are not located near a hub: You will work as a fully remote employee. This remote role will require travel up to 50% of the time for client engagements and internal BetterUp purposes.
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
Contact
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.