Director, Client Delivery

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

• Reviews and implements systematic approaches to maximize revenue and cash flow.
• Reviews and resolves accounts on hold or in DNFB/CFB status and works with appropriate leadership for missing documentation or claim edits.
• Represents Revenue Cycle on site-specific in-person or virtual Finance and Operations meetings.
• Participates and leads program level meetings with program stakeholders.
• Facilitates monthly client meetings to review revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities, and escalated client support needs.
• Promptly escalates operational and/or client concerns to Ensemble leadership.

Job Competencies

• Leadership: Has a continuous and consistent virtual and onsite presence at the client assigned facilities and virtual presence with our internal Central Business Offices (CBOs) to provide support, review processes, provide feedback, and identify areas of opportunity.
• Maintains knowledge of Revenue Cycle best practices ensuring high productivity and proficiency standards are met.
• Promotes a culture of collaboration between the CBO and facilities and serves as a positive role model for Revenue Cycle.
• Manages the day-to-day operations of multiple mid to large-sized organizations providing a diverse and complex offering of services to the community.
• Ensures that appropriate documentation and education materials are used in all departments that you are responsible for and identifies any educational needs and communicates to the appropriate leader for development.
• Understands and stays abreast of payer requirements and changes in the industry and communicates those changes as well as the financial impact to local leadership.
• Represents Revenue Cycle on site-specific in-person or virtual Finance and Operations meetings.

Essential Job Functions

• Articulates in writing plans with client deliverables, timelines, outcomes, and actions.
• Makes suggestions for process improvements and develops project plans with target milestone dates.
• Works closely with CFO and other client leadership to support analysis, reporting, and service line development.
• Facilitates monthly client meetings to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities, and escalated client support needs.
• Promptly escalates operational and/or client concerns to Ensemble leadership.

Employment Qualifications

• CRCR 3-5 years job-related experience.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Employment Disclaimers

• Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.
• A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
• This posting addresses state specific requirements to provide pay transparency.