Director I Client Delivery

About the role

The Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections).

Responsibilities

• Reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered.
• Form and nurture relationships with the client and meet client performance expectations through influence and direction of client and Ensemble operations.
• Communicate organizational values and positive leadership to all associates within the organization.
• Articulates in writing plans with client deliverables, timelines, outcomes, and actions.
• Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable.
• Employs advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development.
• Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs.
• Promptly escalates operational and/or client concerns to Ensemble leadership.

Requirements

• Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD CRCR Or other approved job relevant certification.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• Job Experience People Leadership Experience 3 to 5 Years.
• Desired Work Experience Job Experience People Leadership Experience 3 to 5 Years.
• Desired Education Education Level Preferred Area Of Study Bachelors Degree or Equivalent Experience Business Other.

Qualifications

• Desired Knowledge, Skills And Abilities Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
• Demonstrates emotional intelligence while recognizing the needs of others.
• Ability to coach and develop others.
• Uses data to make informed decisions.
• Comfortably works with executives at all levels.
• Achieves results through effective leadership.
• Ability to travel at least 75% of the time.
• Must be willing to relocate or reside in the Stamford, CT greater area.

Skills

• Embraces New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Benefits

Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Pay

Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Schedule

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.