Director I, Client Delivery

About the role

The Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access, Health Information Management, and Patient Financial Services.

Responsibilities

• Reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered.
• Communicates organizational values and positive leadership to all associates within the organization.
• Form and nurture relationships with the client and meet client performance expectations through influence and direction of client and Ensemble operations.
• Articulates in writing plans with client deliverables, timelines, outcomes, and actions.
• Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable.
• Drives results.
• Employs advanced usage of AI and the management of teams using AI to lean in to process and technological improvements.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development.
• Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs.
• Promptly escalates operational and/or client concerns to Ensemble leadership.

Requirements

• Legally Required License / Certification (Ex: MD, RN, LPN, etc.)
• Ensemble Required License / Certification (Ex: CRCR)
• Bachelor's Degree or Equivalent Experience in Business
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements.
• Desired Work Experience: People Leadership Experience 3 to 5 Years
• Desired Education: Bachelor's Degree or Equivalent Experience in Business

Qualifications

• Desired Work Experience: People Leadership Experience 3 to 5 Years
• Desired Education: Bachelor's Degree or Equivalent Experience in Business
• Desired Knowledge, Skills And Abilities: Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
• Desired Knowledge, Skills And Abilities: Demonstrates emotional intelligence while recognizing the needs of others.
• Desired Knowledge, Skills And Abilities: Uses data to make informed decisions.
• Desired Knowledge, Skills And Abilities: Comfortably works with executives at all levels.
• Desired Knowledge, Skills And Abilities: Exhibits executive presence.
• Desired Knowledge, Skills And Abilities: Achieves results through effective leadership.
• Desired Knowledge, Skills And Abilities: Ability to coach and develop others.
• Desired Knowledge, Skills And Abilities: Ability to travel at least 75% of the time (Ohio, Kentucky).

Skills

• Microsoft Office Suite proficiency (PowerPoint, Excel, Word, Outlook, Teams).
• Emotional intelligence.
• Data-driven decision making.
• Executive presence.
• Leadership and coaching skills.
• Ability to travel.

Benefits

Includes a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Pay

Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Schedule

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.