Client Delivery Director

Key Responsibilities

• Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders.
• Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs).
• Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions.
• Oversee end-to-end delivery of projects, managed services, and enhancement requests.
• Ensure delivery is in alignment with contracted scope, SLAs, and KPIs.
• Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution.
• Drive delivery governance through structured reporting, dashboards, and executive updates.
• Monitor performance metrics, financial health (margins, revenue realization), and resource utilization.
• Collaborate with Sales, Solution Leads, Practice Heads, and Onsite-Offshore delivery teams.
• Provide mentorship and guidance to project teams; foster a culture of accountability and excellence.
• Identify and escalate opportunities for growth, cross-sell, and transformation initiatives.

Qualifications & Skills

• Bachelor’s degree in Engineering, Information Technology, or a related field; MBA preferred.
• 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role.
• Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, ServiceNow, Workday, Boomi).
• Proven track record in delivering projects with distributed teams (onsite-offshore).
• Excellent communication, stakeholder management, and executive presence.
• Experience with tools such as Jira, ServiceNow, MS Project, Power BI, or similar reporting platforms.
• Nice to have: Domain experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing industries.
• Experience with Agile/DevOps models and AI-led delivery acceleration.
• Certifications: PMP, ITIL, Scrum Master, or equivalent preferred.

Why Jade Global?

• Award-winning enterprise partner (Oracle, Salesforce, ServiceNow, Boomi, and more)
• Diverse global culture with over 2,000 employees
• High-growth environment with opportunities for innovation and leadership
• Hybrid work flexibility and inclusive leadership culture