Sr Director Business System, Global

About the Role

The Sr Director Business System, Global is a senior-level expert responsible for the design and roll out of the commercial part of the business system. This strategic role focuses on end-to-end value streams and building elements that drive significant growth. The leader will play a critical role in embedding Lean thinking into Johnson Controls' strategy execution, performance improvement, customer outcomes, and culture of continuous improvement.

Responsibilities

• Provide visionary leadership, setting strategic direction for the business system across the global enterprise.
• Oversee the enterprise Lean Business System, methodologies, tools, and standards; establish governance structures, performance dashboards, and sustainment mechanisms.
• Partner with executive and senior leadership to understand priorities, drive strategic initiatives, and improve the business system.
• Identify and mitigate risks impacting customer outcomes, operational performance, quality, delivery, and long-term results.
• Drive the deployment of business system standards and support global leaders in adoption.
• Coach and develop senior leaders to model Lean behaviors and teach advanced Lean concepts.
• Drive change management by coaching leaders on key behaviors.
• Deploy enterprise strategy using Hoshin Kanri for consistent execution across regions and functions.
• Define, design, and implement the business system globally (transactional).
• Develop and deploy Lean practices to improve speed, quality, alignment, and outcomes.
• Support integration across Commercial and Service functions.
• Lead large-scale improvement initiatives aligned with enterprise strategy.
• Identify cross-functional opportunities and standardize efforts across the enterprise.
• Coach leaders on using the business system to deliver results.
• Perform root-cause analysis on critical problems and drive process-focused solutions.
• Use change management frameworks to improve leadership and collaboration.
• Utilize digital and AI solutions to accelerate business system deployment.
• Partner with leadership to continuously improve the business system.
• Enable global synergies through best-practice sharing and standardization.
• Mentor business system leaders in using vehicles and tools.
• Foster innovation by introducing new CI techniques and tools.
• Oversee Lean maturity assessments and roadmap development.

Qualifications

• Master’s degree in business, Quality, Engineering, or related field.
• 10–15 years of experience in Continuous Improvement across multiple domains.
• 5-10 years in business roles using a Lean business system.
• Significant experience with mature Lean business systems.
• Proven leadership in enterprise transformations with measurable impact.
• Demonstrated ability to lead senior leaders through influence.
• Mastery of Lean systems, cultural transformation, and change leadership.
• Effective communication and presentation skills across levels and geographies.
• Proven analytical and systems-thinking capability.
• Excellent facilitation and strategic-thinking skills.
• Proactive risk management and issue-resolution skills.

Travel Requirements

50–75%

Pay

Hiring salary range: $156,000–245,000. Salary determined by education, experience, skills, internal equity, and market data. Competitive bonus plan and benefits package included.