Sr Director Business System, Global

About The Role

The Sr Director Business System, Global is a senior-level expert responsible for the design and roll out of the commercial part of the business system. This is a very strategic role that focuses on end-to-end value streams and building the elements of the business system that drive significant growth. This leader brings deep mastery in a Lean business systems and plays a critical role in the design of Johnson Control's own business system, embedding Lean thinking into how Johnson Controls executes strategy, improves performance, strengthens customer outcomes, and builds a culture of continuous improvement across the organization.

Reports To: Vice President, Business Systems, Global

Key Responsibilities

• Provide visionary leadership, setting strategic direction for the business system -across the global enterprise.
• Oversee the enterprise Lean Business System, methodologies, tools, and standards; establish governance structures, performance dashboards, and sustainment mechanisms.
• Partner closely with executive and senior leadership across business units and functions to understand priorities for improvements of the business system and to drive strategic priorities and enterprise-wide improvement initiatives.
• Identify and mitigate risks impacting customer outcomes, operational performance, quality, delivery, and long-term enterprise results.
• Drive the deployment of the business system standards and support other leaders globally to adopt it and drive it deeper into the organization.
• Coach and develop senior leaders to model Lean behaviors and teach advanced Lean concepts.
• Drive change management by coaching leaders on key behaviors.
• Deploy enterprise strategy into action with using Hoshin Kanri, ensuring consistent execution across regions and functions.

What You Will Do

• Define, design, and implement the business system globally (transactional).
• Develop and deploy practical lean vehicles and practices to improve speed, quality, alignment and outcomes.
• Support vertical and horizontal integration across Commercial and Service functions.
• Lead critical, large-scale improvement initiatives aligned to enterprise strategy and business priorities.
• Identify cross-functional improvement opportunities and lead the development of vehicles and tools to standardization efforts across the enterprise.
• Coach executive and senior leaders on using the business system to deliver results.
• Perform root-cause analysis on the company's most critical problems to identify improvement opportunities and drive process focused solutions to close the gap and sustain the results.
• Use change management frameworks to improve how leaders lead and teams collaborate to drive sustained improvements.
• Utilize digital and AI solutions to accelerate the business system deployment and generation of results

How You Will Do It

• Partner with executive, regional, and functional leadership to understand needs and continuously improve the business system with improved and new vehicles and tools to deliver tangible improvements in enterprise performance.
• Enable global enterprise synergies through best-practice sharing and standardization.
• Mentor and develop business system leaders in the usage of the vehicles and tools to accelerate results and strengthen a culture of continuous improvement.
• Foster innovation by introducing new CI techniques, methodologies, and tools across the CI community.
• Oversee Lean maturity assessments and roadmap development.

Qualifications

• Master's degree in business, Quality, Engineering, or related field.
• Minimum 10–15 years of experience in Continuous Improvement across multiple business domains.
• Minimum of 5-10 years in business roles using a lean business system.
• Significant experience in working within and with a mature lean business system.
• Significant experience in leading enterprise business transformations with recognized business impact at scale.
• Demonstrated leadership capability, especially leading senior leaders indirectly through influence; strong business acumen.
• Mastery of Lean systems, cultural transformation, and change leadership.
• Effective communication and presentation skills; ability to establish rapport with leaders and peers across levels and geographies.
• Proven analytical and systems-thinking capability with end-to-end solution design.
• Excellent facilitation and strategic-thinking skills.
• Proactive risk management and issue-resolution skills with appropriate escalation.

Pay

HIRING SALARY RANGE: $156,000-245k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.

Travel

Travel Requirements: 50–75%