Sr Director Analyst - IT Service Management
Ladders · United States · 1 mo ago
RemoteRemoteInformation Technology$172k–$203k/yrFull-time
Responsibilities
- Create innovative insights content for clients
- Develop actionable approaches to address client needs
- Conduct deep analysis to uncover client barriers
- Establish thought leadership within the analyst team
- Research market trends to provide actionable insights
- Engage with clients to offer strategic advice
- Prepare and present high-value materials at industry events
Qualifications
- Bachelor's degree or equivalent experience; Graduate degree preferred
- 12+ years of relevant field or industry experience
- Experience with large-scale ITSM platforms/tools implementations (e.g., ServiceNow, BMC)
- Deep expertise in ITSM and IT operations, especially with AI and automation
- Proven ability in modern operations practices (DevOps, SRE, Agile)
- Excellent communication, research, and analytical skills
Benefits
- World-class benefits package
- Highly flexible hybrid work environment
- Support for professional growth and development
- Generous PTO
- 401k match up to $7,200 per year
- Employee stock purchase plan at a discount