Sr Customer Experience (Gas Detection) Training Professional

About the role

As a Sr Gas Detection (Customer Experience) Training Professional at Honeywell, you will design and deliver impactful customer experience training that strengthens capabilities and improves customer interactions. You will report to the Sr CX Training Manager and work from our Lincolnshire, IL location on a hybrid work schedule.

Responsibilities

• Design and deliver role-based gas detection training for internal and external audiences, with a primary focus on Hi-Tech solutions while supporting broader gas detection training needs.
• Design, develop and maintain training courses, agendas, content, catalogs, and schedules.
• Drive service revenue growth through competency-based training programs.
• Travel more than 50% to deliver training at customer sites and other training locations.
• Use feedback and data to assess training impact and improve outcomes.
• Collaborate with global cross-functional teams to complete key training initiatives.

Requirements

You must have

• 10+ years of Customer Gas Detection training experience for industrial and safety audiences.
• Self-starter with technical expertise, business acumen, and global functional experience.
• Ability to analyze training needs and evaluate program effectiveness through data-driven insights.
• Willingness and ability to travel more than 50% to customer sites in North America (domestically and occasionally internationally).

We value

• Bachelor’s degree.
• Leadership skills to influence cross-functional teams and drive a customer-centric culture.
• Project management skills to lead multiple training and documentation initiatives.
• Strong knowledge of instructional design principles and adult learning methodologies to create engaging and interactive training content.
• Experience using training technologies and tools to facilitate learning and measure training impact.

Benefits

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes:

• Employer-subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP) and Educational Assistance.
• Parental Leave.
• Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.

Pay

The salary range for this position is $86,400.00 - $108,200.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

Schedule

• Hybrid work schedule based in Lincolnshire, IL.
• Travel more than 50% to customer sites and other training locations in North America (domestically and occasionally internationally).