Sr Customer Experience Professional

Responsibilities

• Serve as primary customer contact, manage inquiries, support calls and updates.
• Manage order lifecycle in SAP, process changes, expediting, resolve discrepancies.
• Liaise with Engineering, Logistics, Manufacturing, and Contracts; ensure execution.
• Deliver status updates and maintain visibility of performance.
• Manage escalations and coordinate cross-functional solutions.
• Identify and drive improvements in customer and operational processes.

Qualifications

• High School Diploma or GED
• 5+ years experience with SAP, order management, Excel, and reporting tools.
• Bachelor’s degree; customer-facing experience; aerospace or repair and overhaul experience preferred.
• Strong communication, cross-functional collaboration, problem-solving ability, ability to manage multiple priorities, and self-motivation.

About the Role

The Honeywell Aerospace Customer Service Representative (CSR) for the C-5 / C-130 programs serves as a dedicated customer support resource responsible for ensuring seamless execution of order management, customer communication, and reporting activities. This role is aligned to customer-funded program requirements and supports program execution, operational coordination, and customer satisfaction. In this role, you have a significant impact in driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

Benefits

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more Honeywell Benefits information visit: https://benefits.honeywell.com/

About Honeywell Aerospace Technologies

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally.

Schedule

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Pay

Commensurate with experience.

Job Posting Date

July 7, 2026

Employment Eligibility

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.