SR CUSTOMER EXPERIENCE COORDINATOR - SSC

Join the largest manufacturer of tile and natural stone in the United States as a Sr Customer Experience Coordinator - SSC at Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals fosters a family-friendly work environment, promotes from within, and offers unique benefits that go beyond just medical and dental. We believe every employee deserves a productive life outside of work.

About the role

This entry-level contributor role solves customer-related problems of limited complexity and performs a variety of administrative tasks to build departmental knowledge and skills. You will coordinate various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Employees are required to report to the office 5 days a week at 7834 CF Hawn Freeway, Dallas, Texas 75217. This is a direct hire role; we do not employ through contractors or agencies. Relocation assistance is not provided, and candidates are expected to relocate on their own within 3 weeks of offer acceptance. This role does not provide current or future sponsorship assistance.

Responsibilities

• Execute daily tasks and administration related to customer experience, including customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other department-defined responsibilities.
• Respond promptly to customer inquiries through phone, email, and chat.
• Proactively resolve customer issues and provide timely solutions.
• Coordinate communication between customers and associates.
• Serve as a customer experience resource for other associates.
• Handle some warehouse and inventory tasks as needed.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedures to solve problems.
• Perform other duties as needed.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years of relevant experience or equivalent education and/or experience.

Skills

• Applies conceptual knowledge of theories, practices, and procedures within a discipline.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in Microsoft Office Suite products.

Schedule

Monday–Friday, 9:30 AM–6:30 PM.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Company match on 401k.
• Employee purchase discount.
• Tuition reimbursement.
• Career opportunities and an environment of creativity and growth.

Dal-Tile is a proud supporter of U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.