Sr. Customer Assistance Representative- North Conway

About the role

The Enterprise brand of Enterprise Mobility is hiring for a Customer Assistance Representative Sr (CAR Sr) position. This role provides high-level customer service, primarily face-to-face, supporting branch and rental needs.

Responsibilities

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Benefits

• Paid time off
• Employee discount
• Retailer savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Pay

$16.50 / hour based on a 40 hour work week

Schedule

• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-3:30pm
• Wednesday: 7:30am-2:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• or
• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-5:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• Saturday: 8:00am-1:00pm (at a nearby location)

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Skills

• Customer service skills
• Administrative support experience
• Knowledge of rental terms and conditions
• Ability to communicate effectively
• Basic accounting and reporting skills

Benefits

• Paid time off
• Employee discount
• Retailer savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Pay

$16.50 / hour based on a 40 hour work week

Schedule

• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-3:30pm
• Wednesday: 7:30am-2:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• or
• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-5:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• Saturday: 8:00am-1:00pm (at a nearby location)

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Skills

• Customer service skills
• Administrative support experience
• Knowledge of rental terms and conditions
• Ability to communicate effectively
• Basic accounting and reporting skills

Benefits

• Paid time off
• Employee discount
• Retailer savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Pay

$16.50 / hour based on a 40 hour work week

Schedule

• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-3:30pm
• Wednesday: 7:30am-2:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• or
• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-5:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• Saturday: 8:00am-1:00pm (at a nearby location)

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Skills

• Customer service skills
• Administrative support experience
• Knowledge of rental terms and conditions
• Ability to communicate effectively
• Basic accounting and reporting skills

Benefits

• Paid time off
• Employee discount
• Retailer savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Pay

$16.50 / hour based on a 40 hour work week

Schedule

• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-3:30pm
• Wednesday: 7:30am-2:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• or
• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-5:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• Saturday: 8:00am-1:00pm (at a nearby location)

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).