Sr. Customer Assistance Representative - Scottsbluff

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring a Customer Assistance Representative Sr (CAR Sr) to provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers, and deliver administrative support in home city branches or airport locations.

This position is located at our Scottsbluff location: 1919 Delta Dr, Scottsbluff, NE 69361.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
• Manage outgoing calls for callback management, accounts receivable (A/Rs), and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner; provide directions and general assistance.
• Assess the condition of rental vehicles upon return; process returns, check-ins, and exit kiosk transactions.
• Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner.
• Understand and communicate rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and other additional equipment.
• Notify Management of any known vehicle problems and required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
• Perform miscellaneous and backup duties as assigned.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

$16.50 / hour

Schedule

• Monday: 8:00am to 5:00pm
• Tuesday: 8:00am to 5:00pm
• Wednesday: 8:00am to 5:00pm
• Thursday: 8:00am to 5:00pm
• Friday: 8:00am to 5:00pm
• Saturday: OFF
• Sunday: OFF