Sr. Customer Assistance Representative - Steubenville

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is hiring now for a Customer Assistance Representative Sr (CAR Sr) at the following branch location: 2207 Sunset Blvd, Steubenville, OH 43952.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assess condition of rental upon return and process returns, check-ins, and exit kiosk transactions
• Market the company while picking up and/or dropping off customers in a safe and courteous manner
• Understand and communicate rental terms and conditions, vehicle features, and other services
• Sell optional protection products, upgrades, fuel options, and other additional equipment
• Notify management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Pay

Starting rate of pay is $17.50 per hour.

Schedule

• Monday: 7:30am to 5:30pm
• Tuesday: 7:30am to 5:30pm
• Wednesday: 8:00am to 12:00pm
• Thursday: 7:30am to 5:30pm
• Friday: 7:30am to 5:30pm
• Saturday: 8:00am to 12:00pm (off on Wednesdays when working on Saturdays)
• Sunday: OFF