Sr. Customer Assistance Representative - Edwardsville/ Glen Carbon

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes overview (about the role), responsibilities, qualifications (including must be at least 18, etc.), pay ($19.05/hour), schedule (47-hour work week, details), benefits (list). Also maybe "Skills" not present; we should not create empty sections. "About the role" could be derived from overview. We'll include sections: About the role, Responsibilities, Requirements (maybe combine qualifications?), Qualifications (maybe same as Requirements?), but we need to decide. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include only those with content. The posting has "Overview" which is about the role. It has "Responsibilities". It has "Qualifications". It does not have separate "Requirements" but qualifications could serve as requirements. However we could treat "Qualifications" as the requirements. The instruction says we can include sections only when posting has real, specific content for it. So we can include About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. We should not include Requirements if no distinct content besides qualifications. We'll omit Requirements and Skills. We need to preserve all substantive information. So we need to include details: location, pay, benefits list, schedule details, responsibilities list, qualifications list. We must not repeat job title as heading. The page already shows it, so we don't add a heading for "Customer Assistance Representative Sr (CAR Sr)". Good. We need to remove boilerplate: Equal Opportunity Employer/Disability/Veterans, navigation, cookie, legal, etc. Also remove duplicated lines. Also remove application instructions (none present). Also remove "We are hiring now for immediate openings." maybe part of responsibilities? It's a statement but could be considered boilerplate? It's not a responsibility but maybe we can keep as part of responsibilities intro? The responsibilities section starts with "We are hiring now for immediate openings. Responsibilities include:" We could keep that sentence as part of responsibilities intro but maybe it's filler. However it's not duplicated; it's part of responsibilities. We'll keep it as a sentence before the list. We need to format:

About the role

then

...

. For lists:

• ...

. We need to preserve all substantive info: overview text includes many sentences about Enterprise Mobility, vision, etc. We'll include that as prose. Let's extract overview: "Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations. This position pays $19.05 / hour and is located at 4251 S State Route 159 Glen Carbon, IL 62034. We offer a robust Benefits Package including, but not limited to: Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)Life InsuranceTraining and development We have the following schedule available. This position is a 47- hour work week. Overtime rate will be paid for hours over 40 per week. Monday: 7:30am to 6:00pm Tuesday: 7:30am to 6:00pm Wednesday: 7:30am to 6:00pm Thursday: 7:30am to 6:00pm Friday: 7:30am to 6:00pm Saturday: 9:00am to 12:00pm (every other) Sunday: OFF Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories." We need to separate sections: About the role (overview up to before Responsibilities). Responsibilities section separate. Qualifications section separate. Benefits, Pay, Schedule separate. But the overview includes pay, benefits, schedule details. However we need to avoid duplication. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include pay, benefits, schedule somewhere. If we put them in separate sections, we should not repeat them in About the role. So we should strip pay, benefits, schedule from the overview paragraph and put them in respective sections. However we must ensure we don't lose any other info. Let's parse overview and remove those bits. Overview sentences: - "Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work." - "Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!" - "We are working towards our shared vision to be the world's best and most trusted mobility company." - "The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr)." - "The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction." - "The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations." - "This position pays $19.05 / hour and is located at 4251 S State Route 159 Glen Carbon, IL 62034." -> pay and location (location maybe part of About the role? Could be considered location info; not a separate heading. We could keep location in About the role as it's not covered elsewhere. The instruction says we should not create Pay/Schedule/Benefits sections unless posting actually states them. It does state them, so we will create those sections. Location is not a heading; we can keep it in About the role. - "We offer a robust Benefits Package including, but not limited to: Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)Life InsuranceTraining and development" -> benefits. - "We have the following schedule available. This position is a 47- hour work week. Overtime rate will be paid for hours over 40 per week. Monday: 7:30am to 6:00pm Tuesday: 7:30am to 6:00pm Wednesday: 7:30am to 6:00pm Thursday: 7:30am to 6:00pm Friday: 7:30am to 6:00pm Saturday: 9:00am to 12:00pm (every other) Sunday: OFF" -> schedule. - Then after that: "Enterprise Mobility is a leading provider..." etc. That's more about company overview; could stay in About the role. Thus About the role will include all overview sentences except those about pay, benefits, schedule. We'll keep location. Now Responsibilities: list of duties. We need to extract responsibilities list: "Responsibilities We are hiring now for immediate openings. Responsibilities include: Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned" We need to split into sensible list items. The text is concatenated without punctuation. We'll need to parse manually. Let's break by verbs: - Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors - Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned - Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone - Meet and greet customers in a friendly and timely manner - Provide directions and general assistance - Assist to assess condition of rental upon return - Process returns, check-ins and exit kiosk transactions - Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed - Understand and communicate rental terms and conditions, vehicle features and other services - May sell optional protection products, upgrades, fuel options and other additional equipment - Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance - Clean vehicle interior and exterior by hand or by operating washing equipment when needed - Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing - Perform miscellaneous and backup duties job-related duties as assigned We'll make each a

. Now Qualifications: list: "Must be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.High school diploma or GED equivalent requiredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years" We need to split: - Must be at least 18 years old - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. - High school diploma or GED equivalent required - Must have at least 1 year prior customer service retail or administrative support experience - Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years Now Benefits: list from overview: "Paid time offEmployee discountRetirement savings plan