Seasonal Sr. Customer Assistance Representative - Northeast Columbia

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest-growing privately owned automotive rental and leasing company in North America. We are working toward our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. This seasonal position (ending November 30, 2026) is based at 10249 Two Notch Rd, Columbia, SC 29229.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions, and provide information and resolution for customers, branches, insurance companies, dealerships, repair shops, and vendors
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned
• Provide high-level customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner; provide directions and general assistance
• Assess condition of rental vehicles upon return; process returns, check-ins, and exit kiosk transactions
• Market the company while safely picking up or dropping off customers and assisting them as needed
• Communicate rental terms and conditions, vehicle features, and optional services
• Sell optional protection products, upgrades, fuel options, and additional equipment
• Notify management of vehicle problems or required maintenance
• Clean vehicle interiors and exteriors by hand or using washing equipment
• Perform administrative and basic accounting functions, including billing support, accounts receivables, transfer and key logs, report generation, supply maintenance, and customer billing
• Perform miscellaneous and backup duties as assigned

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States without requiring work authorization sponsorship now or in the future
• High School Diploma or G.E.D. required
• Minimum of 1 year of prior customer service, retail, or administrative support experience
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years
• No drug or alcohol-related convictions on driving record in the past 5 years

Pay

Starting rate of pay is $15 per hour based on a 40-hour workweek.

Schedule

• Monday: 9:00 AM – 6:00 PM (1-hour lunch)
• Tuesday: 9:00 AM – 6:00 PM (1-hour lunch)
• Wednesday: 12:00 PM – 6:00 PM
• Thursday: 9:00 AM – 6:00 PM (1-hour lunch)
• Friday: 12:00 PM – 6:00 PM
• Saturday: 9:00 AM – 12:00 PM (rotating with additional flex time)