Seasonal Sr. Customer Assistance Representative - Columbia Greystone

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest-growing privately owned automotive rental and leasing company in North America. We are working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, serve customers, and deliver administrative support in home city branches or airport locations.

This is a seasonal position and cannot exceed 120 days, ending November 30, 2026. Opening available at the following branch location: 320 Greystone Blvd, Columbia, SC 29210.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, accounts receivable (A/Rs), and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner; provide directions and general assistance
• Assess condition of rental upon return; process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner
• Understand and communicate rental terms and conditions, vehicle features, and other services
• Sell optional protection products, upgrades, fuel options, and other additional equipment
• Notify Management of any known vehicle problems and required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties as assigned

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Minimum of 1 year prior customer service, retail, or administrative support experience
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years

Pay

Starting rate of pay: $15/hour based on a 40-hour workweek.

Schedule

• Monday: 8:00 AM – 6:00 PM
• Tuesday: 8:00 AM – 6:00 PM
• Wednesday: 8:00 AM – 1:00 PM
• Thursday: 8:00 AM – 6:00 PM
• Friday: 8:00 AM – 6:00 PM