Sr Coordinator, AR/Billing

About the role

The Senior Coordinator of AR/Billing for the City of Fort Collins Utilities plays a central role in securing revenue through comprehensive billing processes. This includes managing invoice creation and generation, ensuring timely delivery through various channels, handling the collection of incoming payments, and maintaining financial balances.

Responsibilities

• Analyzes and monitors electric, water, wastewater, stormwater, broadband (Internet, phone and video), usage data, rates, rate calculations, taxes, billing messages, payment distributions and accounts within City billing systems (utility and broadband).
• Processes accurate and timely bills on a strict predetermined schedule for utility and broadband billings.
• Re-balances work as necessary to ensure monthly cycle billings are processed in an accurate and timely manner.
• Maintains monthly cycle billing spreadsheets used to process and validate billing determinates for electric, water, wastewater, stormwater and broadband (Internet, phone, and video).
• Electronically files documentation of financial adjustments, account changes, and requests in compliance with record retention policies and government auditing standards.
• Inputs data into various databases and company disposition systems used for tracking and reporting in alignment with accurate and quality guidelines.
• Analyzes, investigates, and/or calculates any misapplied financial charges or credits and completes financial adjustments and transfers in financial management systems to ensure accurate billing for utilities, broadband, and prepares written notification to customers.
• Maintains oversight of daily financial batches and transactions (adjustment postings, charges, and payments, reversals, etc.) for Utilities (CIS) and Broadband in the respective billing systems by analyzing payment posting, data entry and exception reports, corrections, and reversals from all financial institutions.
• Collects and processes accounts receivables. Ensures payments are processed and posted in an accurate and timely manner.
• Maintains oversight of City Department payments into the accounting software system (JDE) inclusive of journal entries and deposits.
• Coordinates communication and documentation with utility departments, Broadband, IT, and Central Finance for any meter, accounts receivable, and utility payments inaccuracies.
• Supports the handling of unknown payments by reaching out to City Departments to confirm where payment should be applied.
• Tracks and reconciles stale dated and unclaimed checks.
• Provides interpretation, explanation, information, research, and guidance to ensure compliance with all pertinent policies, codes, regulations, and procedures to internal and external customers regarding their electric, water, wastewater, and stormwater utility billing and or broadband (Internet, phone, and video) accounts.
• Researches and responds to applicable internal and external customer requests, inquiries, discrepancies, and complaints; communicates issues with internal departments to promote excellent customer service.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes, and completes special service requests as requested, for utility programs and other services.
• Prepares and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance.
• Collaborates with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments.
• Participates in the year-end financial close as requested by Central Finance.
• Researches and provides information to Central Finance for external auditors regarding the City's annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintains CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing.
• Establishes, prioritizes,