Sr Coord: IT Support

About the role

The PC Technician: Senior Coordinator is an on‑site IT position that provides and coordinates day‑to‑day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The role supports end‑user computing, assists with procurement, creates and updates documentation/SOPs, mentors junior staff, uses a ticket management system, and works proactively to resolve issues in a Windows Client/Server LAN environment while supporting point‑of‑sale systems to deliver an Experience of a Lifetime for employees and guests.

Responsibilities

• Prioritize and ensure personal, coworker and guest safety in all aspects of work; adhere to company safety policies and engage in safety trainings.
• Develop competency supporting Vail Resorts internal applications and systems; address locally resolvable issues and escalate as appropriate.
• Use the work ticket management system to manage workflow for support tickets in alignment with company metrics and KPIs.
• Mentor and share job knowledge with junior PC Techs.
• Coordinate and support the relocation and re‑installation of IT equipment in offices, outlets, special event sites, etc.
• Provide exceptional guest service while supporting users and collaborating with coworkers to ensure the Experience of a Lifetime.
• Provide support for resort and remote‑location sales points and peripherals.
• Provide end‑user support of IT‑approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
• Configure, track, maintain and properly dispose of IT‑approved technology, including workstations, point‑of‑sale systems, hand‑held devices, peripherals, etc.
• Create and maintain accurate documentation and SOPs as assigned.
• Strive for continual improvement by participating in company and IT‑specific training.
• Suggest and implement new ideas to improve user support and the guest experience.
• Develop working knowledge of Vail Resorts IT organizational structure and processes.
• Assist with procurement.
• Follow and ensure users follow IT‑related company procedures, guidelines and policies; perform tasks with integrity.
• Engage and support the community; promote all company values.
• Welcome and engage with all guests and coworkers; support diversity, equity and inclusion efforts.
• Maintain a positive attitude; enjoy the benefits of working for a ski company and encourage coworkers to do the same.
• Perform other duties and projects as assigned.

Requirements

• Positive, enthusiastic, and friendly.
• Solution oriented with a desire to learn new skills.
• Familiar with technology support in an enterprise environment.
• Able to work independently and prioritize workload.
• Ability to sit and stand for long periods of time.
• Able to move 50 lbs (with assistance if needed).
• Should be able to work a schedule that can include weekends and holidays.
• Ability to ski or snowboard at an intermediate level, or desire to learn.
• Valid US driver’s license.
• Minimum age: at least 18 years of age.

Benefits

• Free ski/snowboard passes for employees.
• Employee‑discounted lift tickets for friends and family.
• Free ski and snowboard lessons.
• Additional discounts on lodging, food, gear, and mountain shuttles.
• 40% retail discount.
• Opportunity to grow through Epic Service – leading training and development program.
• Wellness benefits to fuel success.
• 401(k) retirement plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral program.
• Housing: not provided.

Pay

Starting wage: $22.09/hr – $25.99/hr.

Schedule

Winter Seasonal 2026/2027, full‑time hours; schedule may include weekends and holidays.