IT Support Specialist

About the role

We're proud to be recognized as one of USA TODAY's Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation's longest-standing credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions. At Advancial, we believe work should be meaningful and energizing. We're a passionate, collaborative team that values creativity, positivity, and the drive to make a real impact. We work hard, we have fun, and we show up every day ready to support each other and the members we serve.

Responsibilities

• Help Desk & Technical Support: Manage Help Desk operations: answer calls, create tickets, resolve issues, and ensure timely closure
• Technical Support and Training: Provide technical support and training to end users on hardware and software
• Systems & Infrastructure: Perform daily host system operations, set up and configure phones, email, and computers for users, install, troubleshoot, and repair desktops, laptops, and IT hardware, manage backup rotation and restore files as needed, test and install software updates, patches, and security fixes
• Administration & Reporting: Maintain accurate Help Desk and IT documentation, extract data and prepare management reports, order equipment, software, and supplies upon supervisor approval, research system enhancements as assigned
• General Communication: Communicate system status and issues to supervisor, deliver projects on time, within scope and budget, perform other duties as assigned

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Office Suite and general computer hardware/software with an understanding of state and federal laws related to IT compliance
• Maintain software inventory and monitors licenses to ensure vendor agreement compliance

What to Expect in Our Hiring Process

• A quick phone screen to get to know you
• A Zoom interview with the team
• Short assessments to help us learn more about your strengths and work style
• An in-person interview at our Remote Operations Center in Irving, Texas
• Once you've signed your offer letter, we'll begin your background and credit check

Ready to Join a Winning Team?

This hybrid position offers an hourly rate of $30-38, commensurate with experience and education.

Benefits

• We provide comprehensive healthcare, life insurance, and 401(k) benefits—but that's just the beginning.
• Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation. You can also recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO—free for you and your loved ones, with only taxes to cover.
• Retire with Confidence: We contribute to your 401(k) to help you build a secure financial future.
• Care for Your Pets: Access affordable pet insurance with employer contributions, ensuring your furry family members are protected.
• Invest in Your Growth: After one year, we cover 80% of your tuition so you can continue advancing your education and career.
• Navigate Life's Surprises: Our Advancial Life Rewards program reimburses up to $1,000 annually for unexpected expenses, because we know life doesn't always go according to plan.