IT Support Specialist

TEKsystems · Atlanta, GA · Yesterday

On-siteInformation Technology$25–$28/hrContract

Assists with configuring, deploying, and supporting I.T. equipment, applications, systems, and services across the agency’s infrastructure.
Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolution to users.
Affords assistance with asset tracking and equipment inventory tasks.
Performs user and account administration (e.g., provisioning and deprovisioning accounts, group assignments, and inputting and updating user information).
Contributes to knowledgebase by authoring, updating, and grooming process documentation.
Collaborates with other I.T. staff to develop and improve I.T. and helpdesk workflows and processes, including the creation and maintenance of supporting documentation.
Maintains an enterprise helpdesk ticketing system to effectively communicate with other team members and clients.
Provides in-person meeting support, including set up and take down of various Audio/Video (A/V) components.
As assigned, directly assists or supports other I.T. projects and initiatives.
Fosters innovation by continuing to familiarize themselves with new trends, technologies, and best practices relevant to their role.

CompTIA A+ certification or equivalent
1 or more years of experience directly supporting users and workstations in an enterprise environment
Strong problem-solving abilities
Familiarity with common I.T. protocols, technologies, and systems
Thorough understanding of Microsoft Windows 11, MacOS, and Microsoft Office applications
Experience administering users in an enterprise directory (e.g., Active Directory)
Excellent interpersonal and customer service skills
Possess the ability to communicate complex and technical concepts to a non-technical, general audience

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