IT Support and Platform Specialist

About the role

icotec, a fast-growing global company headquartered in Altstätten, Switzerland and Boston, Massachusetts, is reshaping today’s spine care and is defining what the future of spinal implants will make possible. Using our proprietary BlackArmor® process, icotec pioneers radiolucent, nonmetallic spinal implant systems made of Carbon/PEEK. Designed and engineered specifically for patients with spinal tumors and complex spinal conditions, our implants empower visualization throughout the patient care pathway and improve biomechanics. This enables clearer imaging, more precise radiation therapy, and better-informed clinical decision making. At icotec, you will help shape how spinal tumors and complex diseases are treated, supporting in the treatment of today’s surgical spine patients. We value multi-disciplinary collaboration with leading spine surgeons, radiation oncologists, and the entire clinical care teams at renowned global institutions. In this role, you will contribute to a fast-evolving business at the intersection of material science and process technology. We are a Swiss, family-owned company with global reach defined by enthusiasm, responsible ownership, accountability, collaboration and purpose-driven work. As we continue to grow and expand globally, you will have the opportunity to take responsibility, shape your own career path, and be part of a category leading company. If you are looking to do meaningful work, move fast, and be part of a team redefining the future of spine care, welcome to your possible team.

Responsibilities

• Provide responsive on-site and remote support for hardware, software, Microsoft 365 applications, mobile devices, meeting rooms, printing, and connectivity issues.
• Manage incidents and service requests from start to finish, ensuring clear communication and timely resolution.
• Support employee onboarding, role changes, and offboarding, including user accounts, access rights, and device lifecycle management.
• Create and maintain user-friendly documentation, knowledge articles, and support materials.
• Coordinate with external vendors and the global IT organization when required.
• Manage Windows devices and mobile endpoints through Microsoft Intune.
• Support and administer Microsoft 365 services including Teams, Outlook, Exchange Online, SharePoint, and OneDrive.
• Assist with application deployment, compliance policies, patch management, endpoint security, and asset management.
• Support identity and access management activities within Microsoft Entra ID.
• Monitor device health and proactively identify opportunities for improvement