Sr. Content Manager

About the role

The organization operates a global fundraising platform designed to make donating to nonprofits fast, seamless, and accessible. It focuses on technological innovation to enhance donation processes, including faster load times, higher conversion rates, global payment support, and accessibility-first design. The platform supports many leading nonprofits and global NGOs, processing tens of millions of dollars in donations monthly and is recognized for both its impact and product quality.

The Sr. Content Manager leads the execution of the content strategy, owning content production across formats, channels, and the full funnel. Reporting to the Director of Content & Community, this role scales content delivery by transforming conversations and insights into editorial assets that build authority, support demand generation, and enable sales. The position requires fluency with AI tools to enhance editorial output without replacing the craft of content creation.

Responsibilities

• Execute the editorial calendar with consistent, high-quality content across various formats including blog posts, guides, ebooks, case studies, and email sequences.
• Write for diverse audiences within the nonprofit sector, adapting tone and depth appropriately.
• Produce content covering the full funnel from thought leadership to sales enablement.
• Transform single conversations or events into multi-channel content assets.
• Create scripts and editorial content for video and webinar platforms.
• Collaborate with multimedia producers to maximize content leverage.
• Develop narrative-driven content from customer stories and interviews.
• Support recurring content programs with written materials.
• Research and provide commentary on nonprofit sector trends.
• Assist in producing quarterly and annual insights reports.
• Apply SEO and AEO best practices to all content.
• Optimize website copy in collaboration with marketing and design teams.
• Manage social media presence and develop platform-specific strategies.
• Maintain a social content calendar balancing various content types.
• Adapt long-form content into social-ready formats.
• Track and report on content performance metrics.
• Integrate AI tools into daily workflows to enhance content creation.

Requirements

• 5-8+ years of content experience in B2B SaaS; nonprofit or mission-driven sector experience preferred.
• Portfolio demonstrating varied content types including editorial, web copy, sales assets, and social media.
• Exceptional writing skills with the ability to simplify complex ideas and tailor voice to audience.
• Experience repurposing content, especially converting conversational/video content into editorial pieces.
• Knowledge of SEO and AEO best practices.
• Proficiency with AI writing and research tools to scale content production.
• Strong collaboration skills across marketing, sales, product, and design teams.
• Ability to manage high editorial output.