Sr. Consumer Lending Specialist

Position Summary

The Senior Consumer Lending Sales Specialist (Sr. CLSS) is a performance-based, hands-on role that drives exceptional customer service while exceeding individual and branch sales goals.

Job Responsibility

• Sell and market financial solutions to customers
• Manage and grow loan portfolios
• Develop and execute community marketing initiatives
• Mentor and lead team members
• Ensure compliance with company policies and regulations

Education & Experience

• High School Diploma or equivalent required; some college preferred
• Minimum of 3-5 years of proven achievement in sales or customer service

Knowledge & Skills

• Strong math skills
• Professional verbal communication
• Ability to read, write, evaluate, and apply complex and detailed information
• Ability to work alone on occasion
• Ability to interact professionally and exhibit appropriate social skills
• Ability to negotiate payment terms and effectively communicate loan requirements
• Ability to understand and ensure compliance with policies, procedures, and laws governing the industry/business and employees
• Ability to use computer programs required to process customer transactions
• Ability to follow procedures in the normal course of business
• Ability to develop and maintain business relationships

Physical Requirements

• Standing for long periods of time
• Sitting occasionally
• Walking
• Bending
• Squatting
• Kneeling
• Pushing/pulling
• Reaching
• Twisting
• Frequent lifting of less than 10 lbs.
• Occasional lifting of up to 20 lbs.
• Driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division
• Exposure to outdoors limited to elements that the ordinary person would be exposed to at that time
• Typing
• Data entry
• Grasping
• Transferring items between hands and/or to another person or receptacle
• Housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals)
• Use of office equipment to include computers
• Ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division)

Competencies

• Sales and Customer Excellence
• Results and Accountability
• Leadership, Coaching and Development
• Adaptability and Growth Mindset
• Digital and Future Readiness

Other

• Must be 18 (except in AL where the age requirement is 19)
• Eligible to work in the USA
• Able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR)
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability