Consumer Lending Representative SR

About the role

FANTASTIC opportunity to join our back-office lending service center! In this role YOU will work over the phone to maximize lending and sales opportunities with members (customers) who complete a loan application for a secured or unsecured retail loan, auto loan, line of credit, credit card, or Home Equity Line of Credit (HELOC) with the credit union.

Responsibilities

• Deliver outstanding service to both internal and external members that is in alignment with our Service Promises: Serve Exceptionally Commit to Better Find the Fun Invest in Integrity Follow the Numbers Go Forth and Conquer
• Consults with member applicants on a variety of retail lending and line of credit needs of moderate to high complexity.
• Effectively builds trust and rapport with member applicants, as well as internal stakeholders who may refer member applicants, through consistent conveyance of the credit union’s core values and strong propensity to assist members in achieving their financial goals.
• Fosters a spirit of cooperation and collaboration with department members to ensure success of the entire lending team and is consistently aware of individual and departmental objectives.
• Reviews applications for completeness and follows established internal controls for processing and underwriting.
• Maintains up to date knowledge of the products and services offered by the credit union.
• Uses strong interpersonal skills, product knowledge, and engaging communication skills to understand member financial needs and financial goals; actively presents ancillary products and services that meet members’ needs and enhances their ability to meet their financial goals.
• Educates member on the terms and conditions of their loan decision and ensures a clear understanding of the ancillary products the member may have selected.
• Sets up loan closing and follows established processes, procedures, protocols, and disclosure requirements to facilitate closing of the member’s loan or line of credit.
• Maintains positive and productive working relationships with all internal and external stakeholders.
• Demonstrates effective written and oral communication skills in all work activities.
• Demonstrates effective time management and prioritizes daily work to meet deadlines and goals; monitors work in process and adjusts as needed.
• Attends ongoing training as needed, including on and off-site workshops and webinars to maintain a high level of knowledge related to needs-based selling, lending, and compliance with various credit laws, regulations, and acts.
• Maintains current and appropriate licensing for the position.
• Adheres to the provisions of the Fair Credit Reporting Act (FCRA), Military Lending Act (MLA), Equal Credit Opportunity Act (ECOA), Truth in Lending Act (TILA), Fair Housing Act (FHA), and any other state and federal regulations associated with the granting of credit to consumers.
• Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
• The ability to travel overnight or to other business locations less than 10%.

Qualifications

• College Degree or an additional 3 years of consumer lending work experience in lieu of degree
• 2 years specific consumer lending experience including cross selling of additional financial products and services
• An MLO#/License or the ability to acquire such within 6 months of becoming a SR Consumer Loan Representative
• A high level of knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Teams)
• Prior experience and working knowledge of digital credit application software
• 2 years specific underwriting and processing experience in a bank or credit union